What are the responsibilities and job description for the Automotive Dispute Resolution Specialist position at OPENLANE?
About the Role
We're seeking an experienced Automotive Dispute Resolution Specialist to join our Arbitration team. As a key member of this team, you'll be responsible for reviewing and resolving buyer-seller arbitration cases in the automotive industry.
Key Responsibilities:
- Investigate and resolve customer arbitration claims efficiently and effectively.
- Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity.
- Maintain proactive communication with customers, ensuring acceptance and quality of resolutions.
- Collaborate with inspection and quality control teams to provide feedback and manage policy and goodwill loss effectively.
Requirements:
- Minimum of 2 years of hands-on experience in the automotive, mechanical, or body shop industry.
- Positive attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork.
- Outstanding customer service orientation with excellent communication abilities.
- Proficiency in utilizing CRM software, leveraging its functionalities to effectively manage customer interactions and maintain accurate records.
What We Offer:
- Competitive base pay and bonus plan.
- Automotive allowance.
- Medical, dental, and vision benefits.
- 401K or RRSP with company match.
- Unlimited flex time off.
- Paid maternity and paternity leave.
- Robust Employee Assistance Program.
- Tuition Reimbursement for eligible programs.
- Opportunities to expand your skill set and share your knowledge across a globally operating organization.
