What are the responsibilities and job description for the Business Operations Analyst position at OpenStore?
OpenStore is reimagining the future of e-commerce. Leveraging technology and our expertise in operating the most Shopify stores in the world, we acquire stores and offer managed services to Shopify entrepreneurs. In doing so, we’ve provided millions of dollars to entrepreneurs all over the country, helping them turn their stores into passive income and freeing up their time to start something new.
In the near future, we’re bringing spontaneous discovery to online shopping through a consumer marketplace. Our company was started in 2021 by top investor and operator, Keith Rabois, and is backed with $150M from investors such as Atomic, Founders Fund, General Catalyst, Khosla Ventures and Lux Capital.
WHAT YOU'LL DO:
Identify critical bottlenecks within customer experience that require unblocking and proactively troubleshoot, strategize, and implement solutions with key business stakeholders through end-to-end project management
Collaborate with external partners, contractors, advisors and other teammates to inform strategic playbooks and build OpenStore’s accumulating advantages
Identify and dive into the data underpinning any project or initiative—write your own queries, build your own models and dashboards—to extract insights and drive operational excellence and long-term value
Guide long-term planning and analyze unit economics and other cross-functional metrics to continuously identify areas for improvement
WHO YOU ARE:
You are strategic. You’re laser-focused on where you’re going and craft the strategies and plans to achieve the goal. You naturally structure and prioritize any information you process
You are analytically rigorous. You gravitate towards a spreadsheet rather than a deck. You have an inherent bias towards using data and analyses to drive decisions
You can work through ambiguity. Your experience enables you to focus on the most impactful elements and drive clear insights that inform the team’s priorities
You take ownership. You are comfortable driving projects end-to-end and eliminating blockers, helping you and the company move fast with confidence. You have a strong sense of accountability and know when to raise your hand and ask for help
WHAT YOU HAVE:
2 years of experience in a high-performance business environment
Prior operating experience at a high-growth startup, or a demonstrated interest in tech is a plus
Strong analytical skills and command of Excel and SQL – or the willingness and ability to learn
Ability to execute with conviction and sound judgment with limited guidance
Entrepreneurial spirit, team player and independent thinker
OpenStore is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview.
