Railey Vacations- Director of New Owner Relations

Essential Responsibilities:

• Responsible for presenting the aspects of RV Management Program to new or existing prospective enrollees
• Work directly with new owners to outline the details of the Railey Vacations rental program
• Cold call existing rental homeowners to sell them on the Railey program
• Work with area builders and businesses to promote Railey Vacations in order to obtain new inventory
• Attend Railey Realty sales meeting to promote Railey Vacations to their agents
• Attend community expos for new home builders
• Answering inquiries regarding the program on company policies, procedures, services and enrollment
• Completing and negotiating (when necessary) terms of RV paperwork for new or existing enrollment
• Establishing a business relationship rooted in service, knowledge and experience
• Educating owners on best practices to be a successful vacation rental homeowner
• Assisting the Revenue Manager with new and existing prospective homeowners with TVRU enrollment
• Qualifying newly enrolled homes for the Railey Vacation's Signature Collection.
• Scheduling, Conducting and communicating regarding the annual Signature Collection inspections for the homes already in the program.
• Discussion of options when owners no longer meet Signature Collection program requirements
• Develop, plan and implement Department goals
• Develop and implement tracking for leads, measurement of conversion of leads and when to transfer cold leads to Marketing only status
• Develop, plan and implement Marketing strategies that promote enrollment and new business
• Develop and maintain business relationships with real estate agents of Railey Realty to maintain cooperation and appreciation with regard to referrals and training, attend monthly Railey Realty sales meetings
• Develop and maintain relationships with all service departments in the property services division of Railey Vacations
• Professionally represent Railey Vacations with the knowledge, service and integrity
• Complete all tasks and projects to the best of his/her ability.
• Maintain clear communications with immediate Supervisor, Manager and all Department Heads within RV
• Maintain schedule flexibility to meet the demands of the company, department and clientele availability.

Minimum Required Skills & Competencies: 

• Ability to work a flexible schedule, including weekends and holidays, to meet the needs of the business
• Experience: Minimum of 3-5 years in property management, customer service, or a related field, with a preference for experience in vacation rentals.
• Communication: Strong verbal and written communication skills to effectively manage relationships and issues.
• Organizational Skills: Strong time management and task organization abilities.
• Problem-Solving: Proactive in identifying issues and implementing solutions.
• Technology Proficiency: Experience with property management software, CRM tools, and the Microsoft Office Suite.
• Interpersonal Skills: Ability to build relationships and demonstrate empathy in owner interactions.

   

Desired Skills & Competencies:

• Proficiency with technology, including MS Office and property management software.
• Strong interpersonal relations and communication skills.
• Ability to stay organized and manage time effectively in a dynamic environment.
• Self-motivated and adaptable to challenges and changes in responsibilities.
• Ability to thrive in a fast-paced environment and remain dependable, flexible, and accountable.
• Familiarity with the vacation rental industry, particularly in the Deep Creek area.

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Ability to lift 20 pounds and exert 40 pounds of force. Use your arms and legs. Frequent standing, walking, carrying, bending, reaching, and twisting.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Subject to internal and external environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

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