Summer Intern - Payment Services

TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Job Description:

TowneBank is a relationship and friendship driven local bank focused on basic human values that will serve to create a warm sense of belonging and financial well-being among our family of members.

We are seeking a Payment Services Summer Intern who will work at the TowneBank Member Service Center in Suffolk Virginia.  You will partner closely with branch and department staff to offer exquisite service with the swift handling of one or more of the department payments processing functions, delivered with only the highest ethical standards.

As a Payment Services Summer Intern, you may look forward to:

• Will clear false positive OFAC suspect wire transactions and work with branches and members to obtain supporting information when required.
• Provide member and branch support related to wire transfer and ACH processing
• Handle ACH Proof of Authorizations with logging, tracking, and providing by timeframes documented in NACHA rulebook.
• Will research and return appropriate government ACH deposits for ACH Reclamations and Death Alert notifications according to the ACH rules and US Treasury Green Book
• Will assist with ACH receiving and notification of change processing
• Provide exquisite member and branch support related to wire transfer and ACH processing by phone and email.
• Input outgoing wires promptly, accurately, and according to guidelines maintained in the bank’s Wire Transfer Policy and related procedures.
• Perform callbacks to members to verify outgoing wire information
• Will gather & combine all daily files for long term storage retention
• Perform other duties and special projects
• Will follow the bank’s security guidelines daily.

• Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC)
• Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

You are a person that (required skills):

• Must be at least 18 years of age or older
• Must have completed at least one year of college and currently enrolled in college
• Must be available to work Monday through Friday, May 19th, through early-mid August
• Has the ability to work under pressure, meet deadlines and willing to help others
• Has excellent organizational skills and attention to detail
• Is punctual and dependable
• Works well in a team environment
• Has excellent communication and customer service skills and is comfortable in interactions on the telephone with members and family members.
• Can handle a variety of tasks daily and can learn new processes effectively.
• Is proficient with computer skills including MS Windows, Word, Excel and Internet

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.