Demo

9-1-1 Public Safety Telecommunicator (Full Time)

Opportunities
Prairie, MN Full Time
POSTED ON 1/6/2025 CLOSED ON 1/28/2025

What are the responsibilities and job description for the 9-1-1 Public Safety Telecommunicator (Full Time) position at Opportunities?

9-1-1 Public Safety Telecommunicator Position Profile

Post Date: December 30, 2024

Deadline to Apply: January 13, 2025 @ 4:00 PM

Interviews: January 15 – January 29, 2025

Pre-Employment Process: January – March 2025

Expected Start Date: Mid-Late March 2025

Details

  • $30.92/hour - $40.20/hour (2025 rates) depends on experience and qualifications
  • Full-Time Regular Position, Non-Exempt
  • Benefit Eligible Date of Hire
  • Reports to 911 Emergency Communications Center Supervisor
  • Located at Eden Prairie City Center (8080 Mitchell Road Eden Prairie, MN 55344)
  • Rotating shift work of 9.5-hour days of 5 on/3 off and 4 on/4 off (must be available to work nights, weekends and holidays).

Responsibilities

The Public Safety Telecommunicator answers citizen’s call for help to fulfill the mission of the police and fire department to protect and serve.  This position is responsible for simultaneously prioritizing calls for service, determining effective resources, and responding within set policies and procedures. The primary position responsibilities and areas of impact are: 

  • Answers emergency and non-emergency calls, makes sound decisions for successful emergency management, formulates a line of questioning to effectively prioritize and dispatch resources to the public.
  • Ensures officer safety through accurately documenting information obtained, disseminating relevant facts, and maintaining the status of all patrol officers and firefighters while on call.
  • Supports the police and fire departments in the legal process by ensuring policies and procedures are upheld and followed; tracks and queries information to maintain an accurate CAD system for future retrieval; documents hazard and location history to provide better services.
  • Maintains knowledge related to laws, statutes, ordinances and resources to properly refer information to others when requested.
  • Maintains full-access BCA CJIS certification and knowledge of all aspects of the CJDN (Criminal Justice Data Communications Network).
  • Effectively maneuvers through several different systems to perform all facets of the position; utilizes Voiceover Internet Protocol (VOIP) telephone technology, participates in the Allied Radio Matrix for Emergency Response (ARMER), knowledgeable in accessing numerous criminal justice related databases.
  • Responsible for monitoring video cameras located throughout the community.
  • Liaison between the public and the various departments of the city, serving as the primary contact for various departments after hours, on weekends, and on holidays.

While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Requirements

  • High school diploma or equivalent (G.E.D.) required; Associate’s degree or two-year degree preferred.
  • Two years of customer service and/or public service experience in a fast-paced environment required. Previous Public Safety Telecommunicator experience preferred. Two years of experience demonstrating progressive abilities in the areas of switching gears/multi-tasking, immediate decision making, prioritizing information quickly, and dealing with critical/high stress incidents preferred.
  • Basic knowledge of computer technology preferred.
  • Extensive typing is required. Work interruptions are frequent.  Frequent time spent on the phone using a headset. There is pressure associated with tasks requiring a strong sense of urgency or an immediate deadline.
  • Most work is performed in a normal office environment.  The job may involve dealing with and calming individuals who are emotionally charged over an issue or in an emergency situation.
  • Candidates must successfully complete and pass the City’s evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position includes background check, pre-employment physical (audiogram) and psychological evaluation.

Skills

  • Displays an in depth understanding of specific legal area; routinely guides others to make lawful decisions.
  • Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.
  • Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.
  • Exhibits self-confidence and asserts self appropriately in several different situations; maintains professionalism while under pressure; can handle stress; energized by tough challenges.
  • Makes good decisions based upon a mixture of analysis, experience and judgment in a timely manner; determines a course of action after weighing and analyzing different options; seeks out additional information when necessary; presents solutions and suggestions within the appropriate channels.
  • Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.
  • Effective at acquiring skills, abilities and knowledge; quickly learns new industry, organization, and product information; has an aptitude for retaining and applying technical information; able to communicate techniques, software or product to others; is a quick study; able to work under tight deadlines and pressure.

City of Eden Prairie Values

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.

*Candidates applying to this position will be considered for future openings in 2025.

Salary : $31 - $40

Deputy Director of Human Resources- Job ID 82768
State Of Minnesota Department of Public Safety -
Saint Paul, MN
Legislative Coordinator - Job ID - 79877
State Of Minnesota Department of Public Safety -
Saint Paul, MN
Learning Management Systems Administrator - Job ID 83320
State Of Minnesota Department of Public Safety -
Saint Paul, MN

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a 9-1-1 Public Safety Telecommunicator (Full Time)?

Sign up to receive alerts about other jobs on the 9-1-1 Public Safety Telecommunicator (Full Time) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$40,081 - $50,816
Income Estimation: 
$56,220 - $78,495
Income Estimation: 
$61,776 - $80,827
Income Estimation: 
$40,081 - $50,816
Income Estimation: 
$56,220 - $78,495
Income Estimation: 
$61,776 - $80,827
Income Estimation: 
$41,887 - $58,988
Income Estimation: 
$56,220 - $78,495
Income Estimation: 
$40,081 - $50,816
Income Estimation: 
$47,543 - $64,320
Income Estimation: 
$56,220 - $78,495
Income Estimation: 
$38,992 - $47,847
Income Estimation: 
$56,220 - $78,495
Income Estimation: 
$41,887 - $58,988
Income Estimation: 
$40,081 - $50,816

Sign up to receive alerts about other jobs with skills like those required for the 9-1-1 Public Safety Telecommunicator (Full Time).

Click the checkbox next to the jobs that you are interested in.

  • Emergency Management Skill

    • Income Estimation: $42,327 - $65,301
    • Income Estimation: $44,327 - $61,834
  • Internal Controls Skill

    • Income Estimation: $46,168 - $61,185
    • Income Estimation: $48,598 - $64,700
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Opportunities

Opportunities
Hired Organization Address Belfast, ME Full Time
PCHC’s Care Management team is looking for a Social Worker/Care Manager (MHRT/C or eligible)! This position will support...
Opportunities
Hired Organization Address Red Wing, MN Part Time
The Sales Associate - Seasonal Lawn & Garden is responsible to assist customers in our seasonal greenhouses. The primary...
Opportunities
Hired Organization Address Lakewood, CO Per Diem
JOB SUMMARY The Party Chief will plan, organize, and direct work of one survey party engaged in land surveying to determ...
Opportunities
Hired Organization Address Tilton, IL Full Time
We have career opportunity as a Department Manager of our Pet & Animal Health department. The Department Manager is resp...

Not the job you're looking for? Here are some other 9-1-1 Public Safety Telecommunicator (Full Time) jobs in the Prairie, MN area that may be a better fit.

Public Safety Telecommunicator

Sherburne County, River, MN

Business Systems Support Team Lead- Job ID 83253

State Of Minnesota Department of Public Safety, Saint Paul, MN

AI Assistant is available now!

Feel free to start your new journey!