What are the responsibilities and job description for the 9-1-1 Public Safety Telecommunicator (Full Time) position at Opportunities?
9-1-1 Public Safety Telecommunicator Position Profile
Post Date: December 30, 2024
Deadline to Apply: January 13, 2025 @ 4:00 PM
Interviews: January 15 – January 29, 2025
Pre-Employment Process: January – March 2025
Expected Start Date: Mid-Late March 2025
Details
- $30.92/hour - $40.20/hour (2025 rates) depends on experience and qualifications
- Full-Time Regular Position, Non-Exempt
- Benefit Eligible Date of Hire
- Reports to 911 Emergency Communications Center Supervisor
- Located at Eden Prairie City Center (8080 Mitchell Road Eden Prairie, MN 55344)
- Rotating shift work of 9.5-hour days of 5 on/3 off and 4 on/4 off (must be available to work nights, weekends and holidays).
Responsibilities
The Public Safety Telecommunicator answers citizen’s call for help to fulfill the mission of the police and fire department to protect and serve. This position is responsible for simultaneously prioritizing calls for service, determining effective resources, and responding within set policies and procedures. The primary position responsibilities and areas of impact are:
- Answers emergency and non-emergency calls, makes sound decisions for successful emergency management, formulates a line of questioning to effectively prioritize and dispatch resources to the public.
- Ensures officer safety through accurately documenting information obtained, disseminating relevant facts, and maintaining the status of all patrol officers and firefighters while on call.
- Supports the police and fire departments in the legal process by ensuring policies and procedures are upheld and followed; tracks and queries information to maintain an accurate CAD system for future retrieval; documents hazard and location history to provide better services.
- Maintains knowledge related to laws, statutes, ordinances and resources to properly refer information to others when requested.
- Maintains full-access BCA CJIS certification and knowledge of all aspects of the CJDN (Criminal Justice Data Communications Network).
- Effectively maneuvers through several different systems to perform all facets of the position; utilizes Voiceover Internet Protocol (VOIP) telephone technology, participates in the Allied Radio Matrix for Emergency Response (ARMER), knowledgeable in accessing numerous criminal justice related databases.
- Responsible for monitoring video cameras located throughout the community.
- Liaison between the public and the various departments of the city, serving as the primary contact for various departments after hours, on weekends, and on holidays.
While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.
Requirements
- High school diploma or equivalent (G.E.D.) required; Associate’s degree or two-year degree preferred.
- Two years of customer service and/or public service experience in a fast-paced environment required. Previous Public Safety Telecommunicator experience preferred. Two years of experience demonstrating progressive abilities in the areas of switching gears/multi-tasking, immediate decision making, prioritizing information quickly, and dealing with critical/high stress incidents preferred.
- Basic knowledge of computer technology preferred.
- Extensive typing is required. Work interruptions are frequent. Frequent time spent on the phone using a headset. There is pressure associated with tasks requiring a strong sense of urgency or an immediate deadline.
- Most work is performed in a normal office environment. The job may involve dealing with and calming individuals who are emotionally charged over an issue or in an emergency situation.
- Candidates must successfully complete and pass the City’s evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position includes background check, pre-employment physical (audiogram) and psychological evaluation.
Skills
- Displays an in depth understanding of specific legal area; routinely guides others to make lawful decisions.
- Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.
- Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.
- Exhibits self-confidence and asserts self appropriately in several different situations; maintains professionalism while under pressure; can handle stress; energized by tough challenges.
- Makes good decisions based upon a mixture of analysis, experience and judgment in a timely manner; determines a course of action after weighing and analyzing different options; seeks out additional information when necessary; presents solutions and suggestions within the appropriate channels.
- Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.
- Effective at acquiring skills, abilities and knowledge; quickly learns new industry, organization, and product information; has an aptitude for retaining and applying technical information; able to communicate techniques, software or product to others; is a quick study; able to work under tight deadlines and pressure.
City of Eden Prairie Values
We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.
*Candidates applying to this position will be considered for future openings in 2025.
Salary : $31 - $40