What are the responsibilities and job description for the Housing Case Manager position at Opportunity Council?
DETAILED SUMMARY:
Provides direct case management services to individuals and families who are homeless or at risk of becoming homeless, focusing on helping them achieve housing stability. Uses Family Development, Housing First, Harm Reduction and Motivational Interviewing models of case management that is client driven, solution focused and facilitates change and movement toward greater stability and well-being. Specific duties may include, but are not limited to home visits, intakes, the tracking of services, and assisting in program development.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Provides homeless housing related case management services using the Family Development Model to families participating in homeless housing programs.
- Conducts intakes and provides assessments.
- Maintains confidential case notes on each individual or family client in a timely manner.
- Develops and maintains cooperative working relationship with other agencies and service providers.
- Serves as link between client and resources.
- Provides reporting and tracking information for data management systems.
- Determines client eligibility for homeless housing services.
- Ensures that all federal, state, agency and/or funder guidelines are met.
- Assists in program development work.
BILINGUAL POSITIONS ONLY:
Specialize in providing services to clients and families who speak a language other than English as a primary language. May occasionally be asked to support with translating/interpreting a language other than English to assist potential or current clients.
OTHER RESPONSIBILITIES:
- Attends staff trainings and meetings as required.
- Obtains and maintains Family Development Certification.
- Other related duties as assigned.
EDUCATION, EXPERIENCE, TRAINING REQUIREMENTS:
Bachelor’s degree in Human Services, Psychology, Sociology, or related field and six months related experience or equivalent education/experience.
Case management experience in social service employment setting, and a working knowledge of issues and resources in relation to housing services for low-income families preferred.
Experience working with persons living with mental illness.
Experience working with persons experiencing chronic homelessness.
Experience working with persons struggling with problematic substance use.
Knowledge of the disease of Chemical Dependency, its signs, and symptoms.
If hiring for a bilingual position. Must be able to speak, read, and write with proficiency and fluency in the required language.
SPECIAL REQUIREMENTS:
Valid Washington State Driver’s License by time of hire.
Good driving record. Driving abstract must be submitted upon request.
SKILLS AND ABILITIES REQUIRED:
Verbal and written communication skills.
Computer skills, which include word processing, data entry, e-mail, etc. MAC experience preferred.
Interpersonal skills and the ability to interact positively with clients from diverse populations.
The ability to create an innovative approach or new procedure or system as appropriate.
Ability to maintain accurate and timely case management records.
WORKING CONDITIONS:
Work is generally performed in a fast–paced office environment with frequent interruptions and occasional crisis situations. Frequent home visits off site. Frequently requires travel within the agency’s service areas for home visits, community resource networking, meetings, special workshops, speaking engagements and other job-related professional activities. All services are provided following current DOH COVID-19 guidelines.
Benefits@Opportunity Council
Opportunity Council offers the following benefits to eligible employees:
Paid time off earned on an accrual basis (vacation, sick, personal holidays)
Paid time off for wellness needs
Employer-paid holidays (13 in 2023)
Employer-paid HDHP and low-cost traditional health care options
HSA and FSA, subject to plan terms
Eligibility for Critical Illness coverage
403(b) retirement plan (5% employer contribution)
Eligibility for health coverage for legal dependents
Eligibility for employee/family dental and vision coverage
Voluntary benefits such as life insurance, long-term disability, long-term care and personal legal services
Opportunity Council is a private, non-profit Community Action Agency serving homeless and low-income families and individuals. Our mission is to help people improve their lives through education, support, and direct assistance while advocating for just and equitable communities. For over 50 years we have offered a broad scope of services that range from addressing immediate and crisis-oriented needs (food, emergency shelter, eviction-prevention) to longer-term programs that promote self-sufficiency in our community (early childhood education, home weatherization). For more details, please visit our website at https://www.oppco.org.
