What are the responsibilities and job description for the Switchboard Operator position at Optim Orthopedics?
Optim Therapy is seeking a full time Switchboard Operator for our Savannah, location.
Job Requirements:
- Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using a tone that conveys warmth, empathy and patience. Promptly and accurately transfers and directs all incoming calls.
- Demonstrates a courteous, friendly and professional demeanor while he/she greets patients, visitors and vendors while answering and routing phone calls. Illustrates efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner.
- Accurately enters all patient demographics and insurance information into the system as required if providing coverage.
- Maintains a professional demeanor even when callers are upset. Prevents, calms, or defuses irate callers and patients by working with them to properly identify their concerns and direct the call appropriately. Uses proper discretion and judgement when contacting a supervisor if necessary.
- Provides directions and general information to patients to include the required script for their appointment and provider protocols.
- Maintains a high level of confidentiality when servicing patients.
- Performs routine and some non-routine, continuous work involved with the operation of telephone call center. Must have adequate hearing to answer phone and speak with patients in a clear and professional tone and manner.
- Maintains a knowledge of the practice “phone tree” therefore transferring calls appropriately.
- May be required to work flexible hours and some weekends.
- Maintains area of special assignment.
- Other duties as assigned.
Optim Offers:
- Competitive Pay
- Company Benefits
- Paid Time Off
- Holiday Pay
- 401K Plan
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Physical Setting:
- Medical office
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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