What are the responsibilities and job description for the Bilingual Technical Support Specialist position at Optimize Search Group?
Title: Bilingual Technical Support Specialist
Location: Allen, TX (100% onsite)
Duration: Full Time
- Our client is seeking a bilingual (English and Spanish) Technical Support Specialist with a passion for technology, problem-solving, and providing exceptional internal customer service. This role involves working closely with the team and the President to understand current processes and collaboratively build better systems using technology. The ideal candidate will also serve as a partner to contractors when needed, supporting seamless operations and ensuring that all technology-related issues are resolved efficiently. The position requires a detail-oriented, tech-savvy individual with administrative and customer service experience and a strong ability to implement innovative solutions.
Customer Service and Technical Assistance
- Act as the primary contact for internal customer service related to technical issues, including responding to phone calls, emails, and texts.
- Collaborate with team members to identify challenges and resolve technical issues, ensuring efficient operations and satisfaction.
- Partner with contractors when applicable to address technology needs and improve collaboration on systems-related projects.
System Optimization and Problem Solving
- Work closely with the team and President to analyze current processes and identify areas for technological improvement.
- Develop and implement strategies to enhance existing systems and build new, more efficient processes.
- Use a proactive approach to identify and solve problems related to software and internal tools.
Process Optimization
- Collaborate with teams to understand operational pain points and develop Airtable-based solutions to address them.
- Build dashboards and reports in Airtable to provide actionable insights and track key performance indicators (KPIs).
Project Implementation and Collaboration
- Partner with the team to design and execute technology-driven projects that align with operational goals.
- Support database management, process automation, and system optimization to streamline workflows.
- Provide hands-on assistance to contractors and internal staff for projects requiring technological expertise.
Training and Documentation
- Create user-friendly guides, training materials, and process documentation to support staff in leveraging technology effectively.
- Conduct training sessions to enhance the team’s understanding of internal tools and ensure consistent usage.
Required Education and Experience
- Bilingual: Proficiency in English and Spanish (required).
- Minimum of 3-5 years of experience in customer service, administrative roles, or technical support.
- Strong technical aptitude with a passion for technology, problem-solving, and continuous improvement.
- Proven ability to work collaboratively with diverse teams and adapt to dynamic environments.
- Exceptional communication and interpersonal skills with a focus on internal customer service.
- Experience with databases, system automation, and related technologies.
- Detail-oriented with excellent organizational and multitasking abilities.
- Demonstrated job stability and commitment to long-term growth.
