What are the responsibilities and job description for the Technical Analyst 1-Support position at Oracle?
As a Technical Analyst I on the Application Management Services (AMS) team, you provide functional and technical expertise to our clients with Cerner Millennium software. Much of your time will be spent troubleshooting service requests, retesting workflows, resolving client incidents, and maintaining frontend and backend applications while creating documentation throughout the duration of an issue. While performing troubleshooting via backend methods, you will capture log files, query tables, update database fields, and update servers. As you work with Cerner technologies, you prioritize your work and provide exceptional service and accomplishments to your team and customers.
Career Level - IC1
Qualifications:
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Responsibilities:
As a Technical Solution Analyst, you will improve, supervise and support the applications. You will perform ongoing fixing, enhancements to the application ensuring the solution is fully optimized and operational. Your end goal is to meet and exceed client contractual obligations related to incidents and enhancements to the client’s solution. We are looking for versatile and innovative individuals with a willingness to learn along with a technical background supported by experience or education in information technologies. Additionally, respond to requests or improvements from users, act as focal point resource for the team and represent the team at key internal or client meetings planned or whenever vital. Will also be required to support a scheduled on call rotation for critical client issues specific times throughout the year.
Work involves problem solving with assistance and mentorship in understanding and applying company policies and procedures. You will be responsible for performing fixing investigations by gathering information, solving tools, shadowing end users, and testing workflows internally and externally. In addition, you will prioritize work based on severity and vitality balancing client and business needs. You will collaborate among and across teams to ensure issues are addressed by the appropriate individuals, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.
Mandatory Requirement
- Will you now or in the future require Sponsorship?
- Do you meet one of the below criteria
BS degree in BIS, MIS, IT, CIS
OR Associates degree in BIS, MIS, IT, CIS plus 2 or more years experience in any of the following; Server Support, Hardware Support, Technical Customer Support, SQL
OR 4 years or more in any of the following; Server Support, Hardware Support, Technical Customer Support, SQL.
Salary : $22 - $43
