Regional Director of Operations

Oral Surgery Partners is looking to grow our leadership team across many locations. We are based out of 23 states including MO, TX, IN, KS, IN, NC, SC and more. The Regional Director of Operations may oversee multiple practice locations across states.

Position: Regional Director of Operations

Position Purpose:

The Regional Director of Operations (RDO) assists the practices serviced by Oral Surgery Partners (OSP), within the assigned region by establishing and maintaining stable and successful environments that include engaged and accountable team members and meeting and/or exceeding the financial goals of the practice(s).

Essential Functions

• Oversee day-to-day operations of multiple practices with full P&L responsibility.
• Foster strong relationships with surgeons, team members, and the support services teams to improve processes and profitability; including implementing local growth initiatives.
• Possess strong business acumen. Understand and assist the practice in attaining the operational levels that optimize productivity, efficiency, and profitability.
• Ensure that the Practice Leaders understand their P&L, key metrics and an understanding of their role in meeting the standards established.
• Train Practice Leaders and follow through on all projects for successful completion; hold Practice Leaders and their teams accountable; ensure all daily/monthly reports are accurate and completed timely.
• Ensure that Practice Leaders are continually teaching, grooming, challenging and developing future Practice Leaders, work with Human Resources on further development.
• Partner with Human Resources and the practice leader to improve team member retention.
• Provide a candid, external perspective, giving feedback to the practice leaders related to team member performance; partner with Human Resources to assist with implementing corrective action, including performance improvement plans.
• Facilitate open communication between the practices and support services departments.
• Be a visible resource to the practice and surgeons by visiting locations in your region, as needed.
• Ensure the practice leaders are compliant with all laws, regulations, OSP policies and procedures. This includes OSHA/HIPAA compliance.
• Other duties may be required as needed.

Key Performance Indicators

• Monthly accountabilities:
  • Hold Practice Leader meetings
  • Complete quality checks
  • Attendance on scheduled conference calls
  • Minimum of four days of backend auditing
  • Conduct Business and Financial reviews

• Quarterly accountability: accurately complete required checklists.
• Budget accountabilities: as requested by the PCs, assist PCs in meeting or exceeding budgets in the following areas:
  • Accounts Receivable
  • Expenses
  • Payroll

Education

• Bachelors degree in business, healthcare administration or related discipline or equivalent experience. Masters in business administration, strongly preferred.

Experience

• 5-7 years experience working in a healthcare practice.
• 5 years operations leadership experience with direct customer contact in a multi-site healthcare platform with full P&L responsibility,

Performance Requirements

• Demonstrated business acumen and knowledge of staffing, capacity, ROI, budget, margins, and product offerings to drive strategic operational outcomes.
• Strong leadership, interpersonal and relationship building skills; establish and maintain positive working relationships internally and externally.
• Strong and effective communication skills.
• Project a professional image at all times that is reflective of OSP values.
• Computer proficiency including MS Office Suite of products and office machines.
• Exercise high degree of independent decision-making skills with sound judgement and with autonomy.
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Work Environment

• Extensive travel of up to 60% is required.
• Must adhere to safety procedures developed by the practices to minimize exposure to radiation and other potentially harmful elements used in the provision of medical services in the PCs.

Physical Requirements

• Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods of time.
• Occasionally lifting files or paper weighing up to 20 pounds.
• Occasionally work environment may be very stressful.
• May view computer screens for long periods of time.
• Occasional evening or weekend work may be required.