What are the responsibilities and job description for the Utilities Services Specialist position at Orange County Government?
Overview
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Orange County Utilities (OCU) provides water resources and solid waste recovery services to protect and enrich the lives of the citizens and guests of Orange County Florida. The Water Division ensures a safe and reliable water supply for all of Orange County Utilities’ customers. The Water Division operates four regional water supply facilities and eight satellite water supply facilities that collectively produce approximately 60 million gallons per day.
The Water Division is seeking a highly qualified Utilities Services Specialist. This position will be responsible for the collection, accuracy, management and analysis of data, scheduling of maintenance for Water infrastructure, procurement of materials, asset documentation, etc. Work involves communicating with division staff, vendors and other Orange County personnel. Work is performed under limited supervision and is reviewed for compliance with division objectives and policies for the achievement of desired results.
Job Description
General Functions
Performs responsible utilities work associated with handling of customers and municipalities. Responsible for answering program hotline calls and/or field visits to customers. Investigates and resolves field problems. Researches, compiles and analyzes data for use in reports and meetings. Based on area of responsibility may be responsible for schools presentations for the program specified by the department. Programs could include recycling, mandatory refuse, water conservation or water reuse. Work requires independent judgment under the supervision of a designated supervisor.
Representative Duties/Assignments
Below is the list of potential duties. The specific responsibilities will depend on the area of assignment and may only include some of those listed.
Graduation with an Associate's degree and two years of utilities related experience in in data management, clerical, or administration responsibilities; or an equivalent combination of education, training or experience.
May require a valid Florida Driver's License with in six months of hire. Must possess excellent verbal and written communication skills.
Preferences
Must possess advanced MS Office skills
Application Deadline
Open Date: 04/08/2025
Close Date: 04/21/2025
This posting is subject to close without prior notice.
Salary Information
Pay Grade: 014 - From $22.51 to $29.26
FLSA Status: Non-Exempt
Placement based on Education and Experience
Benefits
For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Address
Orange County Utilities
9100 Curry Ford Road | Orlando, FL | 32825
Notes
Hours: 40
Work schedule: Monday - Frfiday / 7:00a - 3:30p
Selected candidate will be required to successfully complete the pre-employment drug, physical and background check.
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Orange County Utilities (OCU) provides water resources and solid waste recovery services to protect and enrich the lives of the citizens and guests of Orange County Florida. The Water Division ensures a safe and reliable water supply for all of Orange County Utilities’ customers. The Water Division operates four regional water supply facilities and eight satellite water supply facilities that collectively produce approximately 60 million gallons per day.
The Water Division is seeking a highly qualified Utilities Services Specialist. This position will be responsible for the collection, accuracy, management and analysis of data, scheduling of maintenance for Water infrastructure, procurement of materials, asset documentation, etc. Work involves communicating with division staff, vendors and other Orange County personnel. Work is performed under limited supervision and is reviewed for compliance with division objectives and policies for the achievement of desired results.
Job Description
General Functions
Performs responsible utilities work associated with handling of customers and municipalities. Responsible for answering program hotline calls and/or field visits to customers. Investigates and resolves field problems. Researches, compiles and analyzes data for use in reports and meetings. Based on area of responsibility may be responsible for schools presentations for the program specified by the department. Programs could include recycling, mandatory refuse, water conservation or water reuse. Work requires independent judgment under the supervision of a designated supervisor.
Representative Duties/Assignments
Below is the list of potential duties. The specific responsibilities will depend on the area of assignment and may only include some of those listed.
- Monitors, maintains, and promotes data integrity in Maximo through regular audits, user training, and technical support.
- Supports continuous improvement in generation, standardization, and timely completion of work orders, including preventive maintenance work orders, troubleshooting and providing guidance and support as necessary.
- Creates, modifies, audits, and maintains data in Maximo modules (i.e. Work Order Tracking, Assets, Planning, Preventive Maintenance, Purchasing, Inventory, etc.) according to the established procedures.
- Develops and executes reports in Maximo and Excel.
- Supports maintenance and operations efforts at water facilities. Communicates effectively with management and field staff to ensure data quality and work timeliness and efficiency.
- Creates, screens, routes, schedules, performs quality control of work orders in Maximo.
- Prepares purchase requisitions and processes procurement card orders. Maintains backorder status on purchased items and follows up on all delayed orders.
- Obtains price quotes for purchases from a variety of sources including vendors, websites and catalogs. Contacts vendors for availability and delivery schedules. Ensure all quotes and paperwork are in compliance with Orange County policies.
- Validates that receipts/invoices from vendors accurately reflect ordering information. Performs materials receiving, staging and issuing as necessary.
- Assists in managing and organizing division’s assets, including tracking and documenting their status, condition, location, and lifecycle, ensuring accurate data entry in Maximo.
- Develops and maintains reports in Power BI; Ensures accuracy and reliability of data presented in Power BI.
- Support key initiatives within the Operations Support group to enhance operational efficiency and achieve organizational goals.
- Performs miscellaneous administrative duties and gathers other information as directed by management.
- Performs other duties as assigned.
Graduation with an Associate's degree and two years of utilities related experience in in data management, clerical, or administration responsibilities; or an equivalent combination of education, training or experience.
May require a valid Florida Driver's License with in six months of hire. Must possess excellent verbal and written communication skills.
Preferences
Must possess advanced MS Office skills
Application Deadline
Open Date: 04/08/2025
Close Date: 04/21/2025
This posting is subject to close without prior notice.
Salary Information
Pay Grade: 014 - From $22.51 to $29.26
FLSA Status: Non-Exempt
Placement based on Education and Experience
Benefits
- 10 paid holidays and 2 floating holidays annually.
- 18 days paid time off per year.
- Longevity bonus based on years of service.
- 6 days of paid TERM (sick) time annually.
- Low-cost medical, dental, vision, additional life insurance.
- Free basic life, long term disability, and employee assistance for all the family members effective on day one.
- Participation in the Florida Retirement System.
- Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
- Free access to Wellworks gyms and Orange County Recreation Centers.
- Free onsite wellness coaching, including dietician and nurse.
- Tuition reimbursement program.
- Earn service time to forgive student loans.
For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Address
Orange County Utilities
9100 Curry Ford Road | Orlando, FL | 32825
Notes
Hours: 40
Work schedule: Monday - Frfiday / 7:00a - 3:30p
Selected candidate will be required to successfully complete the pre-employment drug, physical and background check.
Salary : $23 - $29
