Office Specialist, Senior - Motorist Services

Overview

Why OCTA:

Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County’s transportation network of today and creating a vision for the future.

OCTA is the county’s transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs.

We’re passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county’s 34 cities and 3.2 million residents. 

Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving.

Overview:

Under minimal supervision, performs a variety of relatively complex clerical, secretarial, and administrative duties in support of the assigned functional area(s). 

This is a non-exempt position in Salary Grade ­­155: Min $28.09 – Mid $33.71– Max $39.33 per hour. The starting salary will be within this range based on qualifications.

The application deadline for this position is April 21, 2025.

Responsibilities

This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

Displays High Integrity & Honesty: Takes personal responsibility, acts with honesty and consistency.

Has Technical and Professional Expertise: Has the technical skills, product knowledge and professional skills to do the job.

• Performs various clerical, secretarial, and administrative duties supporting multiple functional areas, including composing and editing correspondence independently or from oral/written instructions. Reviews and proofs documents, records and forms for accuracy, thoroughness and conformity with applicable rules and regulations. 
• Collects and compiles statistical and budget data and other information for special and periodic reports, as necessary. Assists in conducting research and analysis for administrative assignments, develops appropriate report formats, evaluates information, and makes recommendations. 
• Develops and prepares various correspondence, reports, memoranda, desktop procedures, meeting minutes, and other materials. Arranges meetings, conferences and travel, as required.
• Manually enters collected Freeway Service Patrol (FSP) assist information when required because of changes, corrections, or adjustments to data resulting from system issues, operator system disconnects, and/or global positioning system failures.
• Validates 511 travel information across the website, mobile application, and Interactive Voice Response (IVR) system, ensuring accuracy in sigalerts, trip planning, freeway updates, transit planning, and other system areas by cross-referencing reliable sources such as Caltrans, OCTA, and Google. Identifies and reports anomalies or non-compliance for corrective action.  Assists in data entry and maintains databases to track and report 511 usage and related information.
• Establishes and maintains complex interrelated filing systems and records. Orders and maintains office supplies, such as promotional materials, business cards, forms, and other materials for distribution to FSP vendors/contractors and marketing staff.

 Communicates Powerfully & Prolifically: Shares insights on issues/problems, clarifies purpose and links that purpose to actions.

• Serves as a liaison with the public, management staff, employees, community agencies and government representatives.
• Relays telephone and other messages, answers questions, responds to requests, resolves problems and refers callers as appropriate. Communicates effectively with all levels of staff.

Takes Initiative: Initiates new programs, processes, relationships, or technologies to accomplish goals.

Works in a Collaborative Manner with Others: Works in a collaborative manner with others, helps resolve unproductive conflict.

• Establishes and maintains effective working relationships.

Qualifications

Any combination of education and experience equivalent to a high school diploma with a minimum of five years clerical experience, including working with financial and statistical information.  Related education preferred.

Working Conditions/Physical Activities:(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions).

Positions in this class typically require:

• Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
• Ability to understand verbal communication and to respond effectively.
• Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.

Compensation and Benefits:

OCTA offers an attractive compensation and benefits package that includes medical, dental and vision health insurance programs, flex time (may be available), paid sick leave, paid vacation and holidays, short-term and long-term disability, life insurance, flexible spending accounts, retirement, deferred compensation plan, educational reimbursement, excellent in-house training programs, free transportation passes for the employee and dependents, wellness and ergonomic programs, and much more. OCTA has a hybrid remote work program. Eligibility is dependent on manager’s approval.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.

Salary : $28 - $39