Complex Case Manager (Human Services Case Manager)

Initial Posting Date

03/21/2025

Application Deadline

04/06/2025

Agency

Department of Human Services

Salary Range

$4,409 - $6,420

Position Type

Employee

Position Title

Complex Case Manager (Human Services Case Manager)

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! We are hiring Complex Case Manager (Human Services Case Manager) to join our team! In this position, you will assess Oregonians applying for, or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. Apply today!

Summary Of Duties

As a Complex Case Manager, you will:

• Provide intake case management by coordinating the provision of long-term care services to Oregonians according to rules, regulations and the individual case plans.
• Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs. This could include in person, the phone, or electronic contact.
• Work closely and collaboratively with the Oregonian, other agencies, medical and care providers, and community partners to provide benefits, services, and information.
• Support Oregonians in problem solving issues that impact their health and safety, including culturally specific solutions for culturally specific needs.
• Determine Long-Term Care Program Eligibility for consumers at the Oregon State Hospital (OSH) and the Oregon Department of Corrections (DOC).
• Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs. This can include collateral interviews both in person and on the phone.
• Develop detailed, individualized, and person-centered case planning for Oregonians.
• Work in collaboration with the Eligibility team and utilize ONE System to set up, review and update Long Term Care Services, and to review and provide information to Oregonians.
  
  

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

A bachelor's degree in a Behavioral Science, Social Science, or a closely related field

OR

A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Essential Attributes

We are looking for candidates with:

• Experience working with aging adults, people with disabilities and/or human service programs.
• Experience conducting assessments to determine eligibility for human service programs.
• Experience documenting care and/or observations for vulnerable populations.
• Experience collaborating with other units or agencies to coordinate services for vulnerable populations.
  
  

Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
  
  

Working Conditions

• Hybrid work and you will travel to different parts of the state to meet consumers, community partners and long-term care providers. This is based on business needs. Most travel will be in the mid valley area.
• Employees in these positions may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary from day to day and could include occasional evenings and weekends under certain circumstances.
• Work schedule specifics along with possible teleworking options will be determined by the hiring supervisor.
• Fast paced environment with constantly evolving policies and procedures.
• May drive a variety of different types of vehicles to remote places in a variety of terrain and possibly inclement weather.
• Repetitive motions, prolonged sitting, and daily computer and technology use.
• Will come in contact with animals, some which of may be dangerous.
• May be exposed to communicable diseases, such as the flu virus, Covid-19, and MRSA.
• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.
• You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others.
  
  

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
• Additionally, you must complete the Service Provider Registration process to be allowed access to the Oregon State Hospital. This includes an additional background check, agree to the Service Provider Registration terms and conditions and the Oregon State Hospital Confidentiality Agreement.
• You may have to have a LEDS background check as required for Department of Corrections.
  
  

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
  
  

Employment Preference

Veterans’ Preference

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
  
  

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.
  
  

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Marina Nieblas.
• Email: Marina.Nieblas@odhs.oregon.gov
• Phone (call or text): 503-507-5766