Operations Support (Human Services Specialist 1)

Initial Posting Date

03/18/2025

Application Deadline

03/25/2025

Agency

Department of Human Services

Salary Range

$3,651 - $4,943

Position Type

Employee

Position Title

Operations Support (Human Services Specialist 1)

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Would you like to be part of a high-quality front-line support team that will provide outstanding support to help Oregonians out of poverty? Do you have experience with a high volume of customer contact or working with individuals to obtain information? Then we want to hear from you!

Summary Of Duties

As a Operations Support you will:

• Be the first contact for Oregonians in person and through the online application portal or telephone communication, this position will contribute to the welcoming environment.
• Assist Oregonians by phone or online to apply for agency administered programs such as medical benefits, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), long term care services, etc.
• Assist Oregonians by responding timely to case status or other inquiries and provide information on how to access other community resources.
• Assisting Oregonians through a trauma informed lens.
• Work within a team and independently while following the core values of ODHS.
  
  

Minimum Qualifications

Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

College-level courses may be substituted for the experience on a year-for-year basis.

Essential Attributes

We are looking for candidates with:

Maintain effective, professional and courteous, working relationships, with co-workers, supervisors and public

Ability to work in a fast-paced environment with a constant and ever-changing work environment

Ability to make critical decisions using creative solutions and resolve problems using independent judgement

Has some skills using computer and program applications

Application Instructions & Requirements

Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Please upload a resume or complete the work history profile. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• Current State of Oregon employees: Apply via your employee Workday account.
• If you are not a current State of Oregon employee, view this application instructional video.
• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
  
  

Working Conditions

• May require working at a terminal or telephone for prolonged periods of the workday.
• Experience with the public, including contact with, and possibly de-escalating, customers experiencing emotional and financial stress.
• Experience high volume of computer work, using various computer programs in a fast-paced team environment.
• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
• May interact with clients who are under emotional or financial stress.
• Limited physical exertion.
  
  

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
  
  

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
  
  

Employment Preference

Veterans’ Preference

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
  
  

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.
  
  

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Brent Lawrence. If you contact the recruiter, please include the job requisition number.
• Email: Brent.Lawrence@odhs.oregon.gov