What are the responsibilities and job description for the Payment Services Representative II position at OREGON STATE CREDIT UNION?
Job Details
Description
As a Payment Services Representative II, you’ll serve as a subject matter expert within our Payment Services team. Your primary focus will be on investigating complex payment fraud cases, ensuring regulatory compliance, and providing support for high-level escalations. You’ll collaborate with internal teams, vendors, and law enforcement to resolve fraud incidents, implement process improvements, and safeguard member accounts.
You’ll also play a key role in mentoring others, leading quality assurance efforts, and helping identify risk trends and opportunities for training and development within the department. Your attention to detail, analytical mindset, and leadership in service delivery will be essential to the success of our team.
What you will need to be successful:
- Strong attention to detail
- Good communication and problem-solving skills
- Ability to stay organized and manage time
- Works well independently and with a team
- Basic computer skills (Excel, Word, Outlook)
- Experience:
- Three plus years in financial services
- Experience with payments, fraud, or electronic services preferred
- Education:
- High school diploma or GED required
- ACH/Fraud training to be completed within six months of hire
Why you'll love working for us:
- A positive atmosphere
- Initial and on-going training; promotion opportunities
- Competitive wages, incentive bonuses, paid holidays and paid PTO time
- 100% credit-union-paid employee option for medical, dental, vision, life, short-term and long-term disability insurance and additional credit union contribution towards dependent coverage
- 401k Retirement savings plan with an amazingly generous employer match!
- Tax-saving Flexible Spending Plans
- Premier membership perks, company apparel, wellness and recognition programs, and more
Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better. The service you'll provide by mitigating fraud loss is key to maintaining our reputation as a leading financial institution making lives better for our members.
Location: 4800 SW Research Way, Corvallis
Work type: Full-time, onsite and non-exempt
Compensation: $22.50/hr bonus
Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities.
The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.
Qualifications
Salary : $23
