What are the responsibilities and job description for the Spa Receptionist & Front Desk Associate position at Organic Origins Spa?
Front Desk Receptionist Job Summary
Wellness Spa is looking for highly motivated, professional and experienced front desk reception staff to join our growing team. In this position, you will be responsible for all front desk duties supporting guests and employees. As the first face our guests see when they enter our establishment, you must be friendly, provide excellent customer service, be welcoming to visitors, quick at handling questions, complaints, and reservations.
Our ideal candidate will have excellent customer service skills, understand the importance of good communication, and have a positive attitude.
Front Desk Duties and Responsibilities
- Greet guests with a warm and friendly welcome
- Maintain a professional and courteous demeanor towards guests and employees
- Ensure all front desk tasks are covered for the duration of shift
- Book guest appointments
- Encourage guests to book specialty wellness spa treatments
- Conduct and handle service and retail sales
- Field complaints and address guest concerns
- Answer phone inquiries, direct calls and provide basic information
- Address complaints and requests with quality customer service
- Ensue front desk is covered at all times
- Perform other job-related duties as requested
- Front Desk Requirements and Qualifications to include but not limited to;
- Excellent verbal and written communication skills
- Excellent problem solving and troubleshooting skills
- Track record in providing high quality customer service
- High school diploma or equivalent (GED) required
- 2 years of previous experience as a spa front desk or a related role preferred
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Strict adherence to company philosophy, mission statement, and sales goals
- Pass a criminal background check
Benefits and Compensation Include :
If you are interested in becoming part of our fast-growing business, please email your resume to careers@organicoriginsspa.com