Accounts Receivable Representative

Overview

As our Accounts Receivable Representative , you will be responsible for the timely and accurate issuance of W9’s, completion of payment vouchers, maintaining sales tax exemption status, refunds to customers for overpayments, credits, and cash applications as assigned, within established policies and procedures, and within assigned limits.

Detailed Description

Principal Duties and Responsibilities

Essential Functions

• Review all held refunds, printed checks, ensuring credits are correct, voiding checks and re-issuing refund checks as necessary, obtaining copies of cashed refund checks when needed, and stop payment requests
• Communicates information on refund checks, invoices, and account status
• Sends out invoice reprints per customer request
• Document all correspondence with customer in customer’s message screen in the system
• Return payment voucher’s, maintain sales tax exempt certificates within Vertex and issue W-9 forms as required
• Work payment exceptions, post payments to customer’s accounts, to orders holding, and release orders for shipment
• Daily deposit, research bank corrections, and unidentifiable on-account payments
• Posts credit card payments to customers account. Adjusts customer account using various transaction codes from credit memos, merchandise certificates, bad-debt write-off, recovery adjustments, etc.
• Assist with PayPal and BML related issues on settlement, customer disputes, and authorization removals
• Corresponds with third party collection agencies
• Obtain approval from guarantee vendor on shipments exceeding establish dollar floor limits
• Post back to customer’s account all NSF checks returned from bank
• Prepare and forward all checks guaranteed to vendor
• Follows up with vendor to insure timely reimbursement of all checks guaranteed
• Post reimbursement check from vendor to proper accounts
• Various month end reports
• Assist customers by taking phone calls and resolving issues in a timely and professional manner
• Performs other duties as assigned
• Maintains regular, predictable attendance
• Must be able to attend face to face meetings on short or little advance notice
• Work requires in-person collaboration among colleagues and contractors
• Abide by all policies and procedures of Oriental Trading Company
  
  

Marginal Functions

• Maintain operational relationship with sales, and other departments concerned with A/R issues
• Initiates, develops and maintains relationships with the company’s customer community
  
  

Here’s what you need to join the fun:

Knowledge, Skills, And Abilities

• Handle and safeguard highly confidential data pertaining to a customer’s account
• Typing speed of 25 wpm
• Excel and Word skills required
• Requires a familiarity with general accounting procedures
• Strong written and verbal communication skills
• High degree of independence
• Ability to work at a fast pace and adhere to deadlines
• Ability to prioritize
  
  

Education

• Requires a high school diploma or equivalent
• Some education beyond high school preferred
  
  

Experience

• 1 year accounting experience preferred
• Previous experience with cash application preferred
  
  

Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business!

Oriental Trading Company ( www.orientaltrading.com ), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com .

EOE