What are the responsibilities and job description for the Office Manager position at Orleans Co. Tree Service?
About Us:
Orleans Co. Tree Service is a premier provider of tree care services in the greater Richmond, VA area. We are dedicated to maintaining the health, beauty, and safety of trees in our community. Our team of certified arborists and skilled technicians are committed to delivering exceptional customer service and high-quality workmanship. We pride ourselves on our attention to detail, professionalism, and passion for tree care.
Job Purpose:
The Office Manager at Orleans Co. Tree Service will be responsible for managing all office operations and providing comprehensive administrative support to ensure the smooth functioning of the office. This role is crucial in maintaining efficient workflow and fostering communication between clients and internal teams. The job will require applicants to be comfortable answering inbound phone calls, problem solve with clients and take initiative in office duties. Job hours are Monday-Friday 8am-4pm.
Key Responsibilities:
- Answering phones and understanding clients’ needs
- Scheduling appointments and managing calendars
- Invoicing clients and managing accounts receivable
- Communicating effectively with clients via phone and email
- Coordinating with other managers to streamline office operations
- Utilizing Microsoft Word, Excel, Outlook, and CRM platforms for various administrative tasks
Qualifications:
- Minimum of 3 years of experience as an office manager
- Proficiency in Microsoft Word, Excel, Outlook, and CRM platforms
- Excellent communication skills, both verbal and written
- Strong organizational skills with the ability to multitask
- Detail-oriented and able to work independently
- Must be computer savvy and quick to learn new software
Performance Expectations:
- Maintain accurate and up-to-date records
- Ensure timely invoicing and account receivables management
- Provide exceptional customer service to clients
- Facilitate smooth communication and coordination within the office
Benefits and Compensation:
- Competitive salary
- Medical and dental insurance
- Paid vacation time
- 401k matching