PATIENT SERVICES-PHONE SCHEDULER

Patient Services - Phone Scheduler

Job Description

This position is the first point of contact with our patients. Responsible for incoming telephone calls, scheduling appointments, routing calls in a prompt, courteous, and professional manner. Duties include word processing, filing, faxing, and data entry.

Knowledge

Performance Requirements:

• Knowledge of medical terminology and organization services.
• Knowledge of staff responsibilities to accurately direct callers.
• Knowledge of administrative processes, procedures, claims processing, and preparing patient charts.
• Knowledge of basic math and modern office procedures.
  
  

Skills

• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
• Ability to use spreadsheets and word processing software.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.
  
  

Abilities

• Ability to work well under pressure with minimal supervision.
• Ability to elicit appropriate information to route calls to the appropriate person.
• Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
  
  

Work Remotely

• No
  
  

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Uniform allowance
• Vision insurance
  
  

Healthcare Setting

• Clinic
• Outpatient
• Private practice
  
  

Medical Specialties

• Orthopedics
  
  

Schedule

• 8 hour shift
• Day shift
• Monday to Friday