What are the responsibilities and job description for the Surgery Scheduler position at OrthoIllinois?
Job Purpose:
Utilizes clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. The Surgery Scheduler must schedule office based and hospital procedures consistent with the patient’s diagnosis and procedure request. Also requires scheduling and obtaining pre-operative testing, writing and communicating surgery orders, and collecting necessary documentation for surgeries. This individual works closely with patients, physicians, and surgery location to providing accurate, timely, and responsive paperwork.
Primary Duties and Responsibilities:
• Schedules office and hospital based medical procedures following provider protocol and established process based on patient needs and surgical location
• Orders and monitors preoperative testing
• Faxes history and physical requests to Primary Care Physician and specialists
• Coordinates with the materials department to ensure all necessary equipment will be onsite for office and hospital based procedures including scheduling with anesthesia groups
• Ensures appropriate coordination with other hospital departments when special surgical needs occur
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients
• Answers calls from office staff, physicians, and anesthesiologists and assists with questions or requests
• Confirms patients schedule with all offices and patient
• Completes monthly reports and compiles data for the state reporting
• Notates insurance information and verifies the information matches the patient’s insurance card
• Publishes and distributes a daily surgery schedule and surgical log for all departments concerned
• Files, collects, and organizes pre and post operational data for reference
Competencies:
• Service: We align our actions and decision making with the organization’s guiding platform keeping our patients at the center of all we do.
• Change Agent: We support and contribute to positive change in the organization.
• Communication and Interpersonal Relations: We communicate honestly and with compassion to build connections with our patients and each other.
• Effectiveness: We take ownership of work, doing the right thing for our customer and doing it well.
Organizational Culture:
All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.
Education and Experience Requirements:
• High School Diploma or GED, required
• A minimum of 2 years of experience performing similar tasks, preferred
• Working knowledge of Microsoft and Google Suites
• Previous experience using EMR's
Environmental/Working Conditions:
Working environment is in an office/clinic setting.
Physical/Mental Demands:
• Sit for long periods of time
• Lifting, carrying and/or moving objects up to 20 pounds in a manner consistent with most office environments
• Finger dexterity, the ability to twist hands/wrists repetitively, and type on a keyboard
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
