What are the responsibilities and job description for the Receptionist position at Orthopedic Physical Therapy Institute?
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
Summary/Objective
The Receptionist at OPTI is one of the first business contacts a patient will meet and often the last person they speak with as they walk back out the door after an appointment. It is an expectation that the Receptionist maintain a calm, courteous and professional demeanor at all times, regardless of the visitor’s behavior. Some personal qualities that a Receptionist is expected to have in order to do the job successfully include: attentiveness, a positive attitude, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, and dependability.
Essential Duties and Responsibilities:
Core duties and responsibilities include, but are not limited to the following:
- Greet all clients and patients
- Answer visitor inquiries about OPTI and its programs and services
- Answer phones; determines purpose of callers, and forwards calls or relays messages to appropriate personnel or department.
- Schedule appointments and ensure appropriate information is collected from new patients and all forms are signed.
- Communicate with patients to ensure that progress evaluations are done in a timely manner for their doctor’s appointments
- Collect all co-pays, co-insurance, deductibles and balances owed at time of service and log into the Over the Counter collections spreadsheet.
- Make certain that all prescriptions are current and in the patient chart.
- Upload all patient information into the appropriate account.
- Prepare files for new physical therapy clients
- Enter new patients in the computer accurately
- Collect insurance information from new patients and verify benefits prior to their initial evaluation.
- Give new patients a reminder call the day before their appointments
- Maintain dependable and consistent communication with all levels of employment
- Copy reports and fax or give Patient Satisfaction Survey’s to marketing director to distribute to appropriate parties.
- Record all referral sources for all new patients.
- Call current patients who are not scheduled and track all patients effectively
- Call No Shows within 10 minutes of appointment time.
- Close patient files once patient is discharged by recording all details appropriately.
- Maintain and record Front Office statistics
Minimum Qualifications:
- High school diploma or equivalent.
- One year of health care experience required.
- Efficient in the use of standard office equipment, data entry, typing, 10-key skills, and alpha/numerical filing.
- Basic knowledge HIPAA and OSHA Compliance
Essential Functions (Physical):
- Regular and predictable attendance is an essential job function.
- Majority of the shift is spent sitting.
- Frequent reaching, stooping and twisting when filing, accessing records and answering telephone
- Ability to lift up to 25 pounds.
- Read a variety of printed and handwritten materials, computerized reports, manuals, and correspondence.
- Communicates with patients, physicians, families and co-workers in person and on the telephone.
Work Environment:
- Orthopedic Physical Therapy Institute operates in a professional office environment. Days and hours of work are conducted Monday thru Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Orthopedic Physical Therapy Institute has multiple locations and travel may be required.
Salary : $18 - $20
