Front of House Lead

General Description & REQUIREMENTS

· Jointly responsible and accountable for the financial performance of the restaurant by driving sales and controlling cost of goods with the senior management team

· Target areas of excess cost; Work with the senior management team to maximize profitability through targeted, organized approach

· Ensure proper team member coverage per the needs of the business while maintaining target labor costs

· Maintains exceptional standards of professionalism and hospitality

· Communicates daily with BOH managers to ensure FOH and BOH team leaders and supervisors are aligned for expected business needs

· Develops a strong and positive rapport with both staff and guests alike

· Drives positive results and aligns with business goals

· Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems

· Act and step up as General Manager in their absence

· Manage employees in their daily responsibilities, providing clear, effective direction

· Ensure that all Orwashers recipes and procedures are followed, maintaining the highest quality and consistent product standards

· Conduct DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately

· Serves as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house teams

· Ensures the delivery of superior customer service through effective staff training and education

· Actively participates in the mentorship and support of all team members, promoting interdepartmental collaboration, teamwork, and a positive daily work environment

· Build morale and team spirit by fostering a work environment where team members’ input is encouraged

Essential Functions:

Demonstrates positive leadership characteristics, which inspire team members to meet and exceed standards

· Exceptional communication and interpersonal skills

· Ability to work flexible hours including evenings, weekends, and holidays

· Attention to detail, solution-driven, and self-starting

· Must have or be willing to obtain NYC Food Handler’s license

· Ability to work on your feet for a full shift and lift 30 lbs

· Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions

· Fluent in both written and spoken English

· Must have basic math skills

· Polished personal presentation

· Ability to perform position responsibilities effectively under pressure, maintaining professionalism and positivity always

· Strict adherence to posted schedule and clock in/out at times

· Attends mandatory meetings including staff meetings, leadership meetings, etc.

· Adhere to all HR policies and procedures

· Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), POS systems, and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $18 - $19