Slot Support Supervisor

Overview

Responsible for providing technical and operational support to ensure the optimal change and maintenance of slot machines across all Osage Casino properties. This includes creating and managing slot change work sheets and assisting with the development of innovative and efficient slot floor layouts. The role requires the evaluation of machine profitability, troubleshooting of technical issues, and coordination with various departments, including Audit, Accounting, and Slot Operations, to resolve discrepancies and ensure smooth operations. Additionally, the Slot Support Specialist II will assist in the coordination of machine maintenance and repairs. This position requires a strong understanding of and the ability to navigate within Konami Synkros, and an awareness of industry trends to support both tactical and strategic initiatives that drive the efficiency and profitability of slot operations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

MINIMUM QUALIFICATIONS:

• Must be a minimum of 21 years of age.
• High School Diploma/GED required.
• Minimum of five (5) years of casino experience required.
• Minimum of three (3) years experience in Slot Operations preferred.
• Bachelor’s degree in Business Administration or related field preferred.
• Knowledge of Konami Synkros preferred.
• Knowledge of both Class II and Class III E-Gaming operations and MICS, TICS, SICS as they apply to Oklahoma Tribal Gaming preferred.
• Knowledge of AutoCAD, MS Excel, and MS SQL preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

SUPERVISION RESPONSIBILITIES:    

• Creation, maintenance, and accuracy of slot change spreadsheets, machine matrices, and floor layouts, ensuring they meet operational and strategic requirements.
• Provide leadership and guidance in the implementation of slot change spreadsheets via updates to Konami Synkros, the evolving machine matrices, progressive documentation spreadsheets, and all other applicable forms and processes.
• Oversee the support of slot machine performance, identifying profitability trends, and assist the Slot Department on machine change and floor configurations.
• Manage the investigation of machine issues, variances, and discrepancies, ensuring accurate resolution and communication with relevant departments such as Audit and Accounting.
• Guide team members in coordination with vendors, technicians, and Slot Operations to ensure the smooth execution of game changes and system updates.
• Provide leadership and guidance in the development and implementation of strategic initiatives that improve the efficiency, profitability, and effectiveness of slot operations.
• Mentor and train junior staff on best practices, technical skills, and systems such as Konami Synkros, fostering a culture of continuous improvement within the team.
• Ensure compliance with gaming regulations, industry trends, and internal policies, maintaining a high standard of operational integrity across all slot operations.
• Manage workload distribution to Slot Support Specialist I, ensuring that tasks are completed efficiently, effectively, and in line with departmental objectives. 

DEPARTMENT OPERATIONS:

• Responsible for the creation of slot change spreadsheets, the evolving machine matrices, and performing matrix/floor layout audits.
• Primary evaluation of slot manufacturer par sheets for game changes and machine setup options impacting performance, such as par percentage, denominations, software, pay table variations, lines, bet per line, max bets, top awards, progressives, and billing.
• Reviews machine setups for profitability and player appeal; compiling of scheduled slot machine moves with the Slot Operations Manager and Slot Department for the development of a creative and innovative slot floor layout and configuration.
• Responsible for the updating of all slot operations within the back-office reporting system for all Osage properties, including floor graphics, resolution of machine reporting issues, software, machine models, zones, banks, repositories, game indexes, point ratios, activations, and deactivations.
• Responsible for the updating and oversight of progressives at all Osage properties, tracking removals and moves, and reporting progressive removals to accounting, audit, casino management, and marketing.
• Investigates machine issues for Audit, Accounting, and other departments; investigates variances, and coordinates information exchange to resolve issues.
• Responsible for back of house activities, including recording and updating of slot machine maintenance, preventative maintenance, and repair to ensure effective slot operations.
• Provides strategic direction, leadership, team collaboration, and stewardship for design through implementation of the various existing and evolving Casino systems, solutions, and processes.
• Responsible for working directly with Slot Operations management to ensure project development tasks are completed to deliver data driven Slot decisions.
• Provides timely and accurate compiling of departmental related statistics, analytical reports, and operating expenses that will ensure the department functions in an effective, efficient, and profitable manner.
• Ensure EGM tax paperwork is completed and sent to Osage Nation Tax Commission.
• Maintains a working knowledge and understanding of gaming machines and relevant gaming regulations.
• Learn and maintain thorough working knowledge of Konami Synkros or applicable back-office reporting systems.
• Required to prepare detailed daily, weekly, and monthly reports and forms as required by the reporting seniors.
• Maintains knowledge of trends in the slot industry.
• Performs all other related and compatible duties as assigned.

GUEST SERVICE:

• Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

COMMUNICATION:

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
• Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
• Observes and reports all unsafe behavior displayed by internal and external guests.

REGULATORY COMPLIANCE:

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents.
• Perform advanced mathematical computations.
• Protect the Company’s value by keeping information confidential.
• Perform assigned tasks under limited supervision. Follow written and verbal instructions.
• Establish and maintain positive relationships with managerial staff, co-workers, guests, and the public. Work well alone or within a team.
• Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required.
• Utilize MS Office products at an intermediate skill level.
• Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities.
• See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Travel locally, or between properties as needed.
• Maintain physical condition and stamina appropriate to performance of assigned duties.
• Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.

PHYSICAL DEMANDS:

• The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.
• Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Must be able to endure heights.
• Ability to lift upwards of 25 pounds.
• Ability to drag, push, or pull up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• Work is typically performed within an office and casino setting.
• Exposure to second-hand smoke.
• Evening and weekend shifts, extended hours and irregular shifts may be required. Ability to work nights and weekends required.
• Noise level in the work environment is moderate to high.
• The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.