Animal Services Clerk

General Description of Duties

NOTE TO INTERNAL APPLICANTS: INTERNAL CANDIDATES IN THE SAME CLASSIFICATION AND/OR PAYGRADE AS THE POSITION POSTED WILL NOT RECEIVE A PAY ADJUSTMENT IF SELECTED.

Under direction, the purpose of the position is to perform routine clerical duties in receiving and dispatching calls at the Animal Services Facility. Employee functions at entry level and is responsible for facilitating the protection of lives and well fare of citizens and animals through dispatching activities and liaison functions.

Essential Job Functions

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Refers callers from the public to the Sheriff’s office dispatcher as necessary regarding complaints or requested assistance with stray, vulnerable, or dangerous animals.
• Receives telephone inquiries regarding lost pets, adoptions, and general questions related to local laws, pet care, and shelter information and directs callers to the appropriate individual or department as necessary.
• Performs a variety of routine clerical work, e.g., typing, reports processing, documentation verification; gathers, interprets, and prepares information and reports; provides information to supervisor.
• Performs various specialized clerical work, e.g., processes pet adoptions paperwork, redemptions, refunds, returns, and issue county pet licensing tags.
• Confirms and verifies vaccination by a veterinarian for redemption of animals.
• Performs a variety of record keeping duties; manages and maintains department record keeping and filing systems and relevant materials appropriate to assigned unit.
• Compiles monthly statistical reports and retrieves information from records and logs.
• Receives payments and issues receipts for impoundment, boarding, licensing, paid euthanasia, donations, adoptions, and rabies vaccinations. Also collects citation fines and surcharges and provides receipts.
• Explains Animal Control Ordinance to the public; advises citizens on the responsibility of animal ownership; communicates with outside agencies and the public.
• Performs duties as assigned/necessary which are related, or logical in assignment to the position.
• Inputs licensing data into chameleon and generates associated reports.
• Counsels potential adopters on pet care and responsibility issues.
• Participates in shelter events.
• Enters monthly intake and outcome data into Shelter Animals Count (SAC).
• Sends rabies certificates to Pet Data as needed.
• Fills license tags orders for officers to drop off at participating veterinary clinics.
• Embraces a “one team” approach to accomplish daily tasks, goals, and projects by interacting, cooperating, assisting, training and learning from volunteers.
• Performs other duties as assigned.

Minimum Qualifications

Education: High School Diploma or GED.

Experience: Six (6) months of clerical and customer service experience.

Miscellaneous: Must possess and maintain a valid Florida Driver's License.

Knowledge, Skills and Abilities

• Ability to gain knowledge of animal control policies and (dispatching) procedures.
• Knowledge of modern office procedures and equipment; knowledge of clerical and secretarial support functions.
• Ability to understand and follow written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relations with management, employees, other departments, officials and the general public; knowledge of the principles and techniques of customer service skills.
• Ability to use good judgment, discretion and confidentiality in the performance of duties.
• Knowledge of business English, e.g., correspondence formats, spelling, punctuation and grammar.
• Ability to perform routine mathematical computations and tabulations accurately and efficiently.
• Ability to access, operate and maintain various software applications.
• Ability to operate basic office equipment e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines.
• Ability to read, update and maintain various records and files; knowledge of administrative support functions, e.g., records maintenance, data analysis, reports processing, documentation proofing.
• Ability to input and extract information from Chameleon.

• 20 pounds maximum lifting.
• Frequent (up to 2/3 of the work time) lifting, carrying up to 10 lbs.
• If less lifting involved will require significant walking/standing may be required.
• If mostly sitting is involved will require push/pull on arm or leg controls.
• Expressing or exchanging ideas by spoken word or perceiving sound by ear.
• Good eyesight for protection or safety of self and others.
• Physical agility is required in kneeling, bending, stooping, and reaching.
• Required to have clear vision at distances of 20 inches or less.