Tier II or III IT Support Technician

Help grow a safer, cleaner, healthier future for everyone, every day.

Job Overview

We are seeking a skilled and experienced Tier II / Tier III Support Technician to manage and provide support across our IT environment. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. The technician will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.

Key Responsibilities

• Provide Tier II / Tier III technical support across multiple departments.
• Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.
• Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
• Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.
• Assist in imaging and deployment of desktops, laptops, and other devices.
• Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.
• Create and maintain documentation for IT procedures and systems.
• Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
• Train junior staff on IT processes and tools as needed.
• Manage incidents, service requests, and changes using the company’s helpdesk system.
  
  

Required Skills And Qualifications

• Proven experience in a Tier II or Tier III support role.
• Strong knowledge of Active Directory, including domain trusts and group policies.
• Proficiency with network troubleshooting and administration, including wireless technologies.
• Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
• Proficiency in managing and supporting Microsoft technologies, including SharePoint.
• Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
• Familiarity with VMware virtualization.
• Excellent communication and problem-solving skills.
  
  

Preferred Skills

• Proficiency with imaging solutions.
• Proficiency with Active Directory, including managing domain trusts.
• Strong troubleshooting and diagnostic abilities to handle issues from Tier II to Tier III support.
• Experience with wireless networking technologies.
• Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
• Ability to work both independently and as part of a team.
• Strong organizational and time management skills to meet deadlines and complete tasks efficiently.
• Excellent verbal and written communication skills.
• Flexibility to adapt to changing technologies and priorities.
• Project leadership experience.
• Proficiency in using tools like SharePoint and virtualization platforms (VMware).
• Ability to handle Tier I support and escalate or resolve more complex issues from Tier II to Tier III.
  
  

Education And Certifications

• A bachelor’s degree is not required but would be a plus.
• Relevant certifications such as CompTIA A , Network , Microsoft Certified Professional (MCP), Microsoft 365 Certified, or VMware certification are preferred.
  
  

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!