Customer Service Representative (Full-Time)

Job Overview:

The full time Customer Service Representative reports to the Customer Service Supervisor. Responsibilities include serving the needs of the external and internal customers of the Oswegoland Park District.

Education, Experience, & Training:

• High school diploma or equivalent
• At least two years related experience preferred

Essential Duties & Responsibilities:

• Significant involvement in serving the needs of the customer
• Significant involvement in answering, managing, and following up with phone calls
• Significant involvement in registration process
• Significant involvement in managing the park shelter and room reservation process
• Significant involvement in managing the customer database, including annual waivers
• Significant involvement in prioritizing and performing varied tasks
• Significant involvement in assisting and supporting staff with their needs
• Significant involvement in promoting OPD programs, services, and special events
• Responsible for successfully balancing receipts, reconciling transactions, and preparing daily deposits
• Responsible for ensuring confidential use of customer information, including but not limited to credit card transitions, bank information, and household account information
• Considerable understanding of programs, events, parks, and services offered
• Considerable involvement in managing office functions
• Considerable involvement in the training of new Customer Service Representatives
• Considerable involvement in seeking out ways to make improvements
• Considerable involvement in seeking out participant’s suggestions, comments, and needs and reporting these to the Customer Service Supervisor
• Considerable involvement in maintaining the cleanliness and appearance of facilities
• Considerable involvement in being aware of any unsafe situations and making suggestions for improvements to the Safety Council
• Works closely with Program Supervisors and Coordinators
• Other duties as assigned

Physical Demands:

While performing the duties of this job, the employee is required to talk and listen. The employee is required to be able to read and interpret documents, including but not limited to, training manuals; procedure manuals; schedules. The employee is required to work in environments that can sometimes be loud due to the number of participants in a facility at one time. The employee frequently is required to stand, walk and use hands to finger, handle or feel. The employee is required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. The employee must frequently lift and carry between 25 and 50 pounds and over 50 pounds occasionally. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities of this job.

Hours:

40 hours per week. The Customer Service Representative’s schedule may vary to meet the needs of the district. Weekend and evening hours will be required throughout the year. Monthly schedules will be available at least three weeks in advance.

Benefits We Offer:

• Medical Insurance, PPO or HMO
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Short- and Long-Term Disability (IMRF)
• Pension (IMRF)
• 457 Plan/Defined Contribution Plan
• Paid Time Off

Rate:

$19.00-$20.50 per hour (DOE)