What are the responsibilities and job description for the Receptionist / Secretary position at Otterbein SeniorLife?
**Now Offering DailyPay**
Overview
A full-time 8a-4:30pm Monday - Friday Receptionist/Secretary position.
Welcomes customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer’s needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.
Responsibilities
- Greet customers entering and leaving the community, using customer name whenever possible
- Answer customer calls and direct them appropriately
- Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Maintain current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions
- Resolve customer complaints and assists customers in all inquiries in connection with community activities, services, hours, directions, etc.
- Maintain an accurate cash drawer balance. Receipt payment for guest houses, gift cards, stamps, etc. Reconciles all transactions at the close of each shift
- Schedule appointments and maintain accurate records for on-campus Shuttle
- Distribute and receive appropriate keys while maintaining an accurate log
- Use a variety of computer programs, phone systems, and emergency systems for multiple tasks and communications
- Ability to handle emergency situations in a calm and professional manner
- Maintain confidentiality of all pertinent resident and partner information
- Special projects as requested
- Other duties as assigned
- Every other weekend & holiday/PRN (as needed) coverage
Qualifications
- Education: High school diploma or equivalent
- Experience: Positive, outgoing personality. Strong customer service etiquette. Previous experience with customer service, problem solving, listening, phone skills, and multi-tasking;
- Ability to be self-directed and prioritize tasks, working independently and managing time efficiently
- Excellent customer service and communication skills, both written and verbal
- Creative problem solver with ability to seek out solutions and work with little direction
- Initiative to cross-train and learn new tasks as assigned
- Must exercise sound judgment, discretion and confidentiality in all matters
- Computer Skills: Proficient in Microsoft Office
BENEFITS*
- Medical insurance with free virtual doctor visits
- Vision and dental insurance
- Paid Time off that accrues immediately
- Paid Holidays
- Life insurance
- Retirements Savings with a 401(k) or 403(b) with company match
- Access up to 100% of your net earned based wages daily through DailyPay
- Employee sponsored fund for employees in need
- Employee Assistance Program (EAP)
- Tuition Assistance
- Some benefits are based on hours worked
Apply today and begin a meaningful career as a Receptionist / Secretary at Otterbein!
