What are the responsibilities and job description for the Dispatcher position at Ottimo Resources?
Responsibilities
- Coordinate and manage the schedules of truck drivers to ensure cargo shipments are picked up and delivered in a timely manner
- Maintain contact with the fleet of truck drivers to arrange pickups and deliveries on behalf of clients
- Prioritize pickups and deliveries based on delivery times
- Enter orders and schedule in collaboration with operations agents
- Verify delivered shipments and examine shipping documents for accuracy and possible discrepancies
- Review agents’ rate, approve and notify of accessorial charges
- Collaborate with management to modify daily routes to accommodate the needs of customers
- Cultivate strong relationships with agents and customers to reduce the stress that comes with last minute schedule changes
- Respond to queries related to pickups and deliveries, via phone and email
- Address problems and requests by transmitting information or providing solutions
Desired Qualifications
