Senior Director of Information Technology

Position:                       Senior Director of Information Technology

Reports to:                   Chief Financial Officer

Headquarters:            4300 W. 47^th Street

                                          Chicago, IL 60632

Website:                       https://www.outform.com/ 

Job Summary:

The Senior Director of Information Technology will manage and direct the Company’s information technology (IT) operations, ensuring the department provides an efficient and effective technical support service.

Duties/Responsibilities:

• Identify technology needs and make recommendations to business decision-makers
• Manage the IT team including developers, security analysts, support technicians and vendors
• Maintain company hardware and software programs
• Implement company-wide technology updates and hold sessions to teach employees on new features
• Leads development and implementation processes for the organizations IT systems and department.
• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
• Oversees security of systems, networks, and enterprise information.
• Facilitates IT security audits or investigations.
• Develops and maintains relationships with external IT vendors and service providers.
• Coordinates multisite IT systems via enterprise resource planning (ERP).
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Problem-solving and critical-thinking skills
• Ability to lead and teach others
• Proficient in the latest technology for IT systems and management.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical and management skills.
• Excellent interpersonal skills.
• Excellent change management skills
• Through understanding of IT and practical applications to support the Company’s goals.
• Up-to-date knowledge of latest IT developments
• Ability to explain highly technical concepts in simple terms
• Knowledge of best computer security practices
• Good research and analysis skills

Education and Experience:

• Bachelor’s degree in computer science required; master’s degree or MBA preferred.
• At least ten years of experience managing an IT department.
• Implementation of an ERP system required
• Experience with D365  preferred