Administrator

Job Description

As an Alternate Administrator for Outreach Health, you are responsible for supervising the provision of all agency services, with overall day-to-day responsibility for effective and efficient operations. You will assist in ensuring compliance with the Department of Aging and Disability Services (DADS) or Health and Human Services Commission (HHSC) standards, licensure rules, and regulations.  

Essential Job Functions

• Directs and prioritizes the workload of the team with kind and open communication. Effectively supervises staff in all aspects of performance of their jobs, including hiring/recruiting, coaching, training, corrective action, performance evaluation, and termination

• Be available during the agency’s usual working hours or after scheduled hours in an emergency, in person or by telephone

• Supervise the implementation of agency policies and procedures, appoint the Supervising Nurse, and supervise both professional and support staff as relayed by the Chief Executive Officer (CEO) or Chief Operating Officer (COO)

• Leads and participates in the orientation and education of all agency staff, coordinates cross-training with other agency programs ensuring adequate evaluations and documentation

• Employs or contracts with and manages qualified personnel following procedures established by Employee Experience

• Promotes communication/public relations with referral sources and partner with COO and branch location staff to develop and implement comprehensive business development plans, which assist in census development for the agency and branches to monitor its effectiveness

• Keep abreast of industry trends and regulatory requirements through activities such as participating in state associations, attending courses, reviewing industry publications, and inform the company management, CEO, and COO

• Responsible for overall financial operations of the parent and multiple branch locations, coordinating with various teams ensuring that all duties are performed in a timely manner, empower leaders to make smart business decisions about solving problems and care management

• Remains up-to-date on contractual regulations of referral sources and monitors agency’s compliance, as well as handles and resolves complaints against the agency appropriately

• Administratively supervises the provision of quality services to clients by providing oversight for agency service delivery operations, organize data to identify major trends, identify root causes and communicate substantial agency operational issues to the CEO and/or COO and develop and implement plans to achieve long-range goals

• Responsible for the implementation and overall functions of the financial areas and cost control, fiscal planning, budgeting and management of operations in accordance with established fiscal parameters, monitoring the profitability of each office assigned, and monitoring key performance measurements of the branch offices by generating reports and making recommendations

• Adhere to financial and accounting policies and procedures, and manage expenditures in a fiscally responsible manner, meet and exceed budgeted revenues and EBITDA on a monthly, quarterly, and annual basis

• Leads and participates in the orientation and education of all agency staff

• Provides technical assistance and monitoring to ensure accuracy, completeness, and timeliness of documentation

• Balance between budget allowance and operational costs, be proficient with all aspects of operating systems and workflow, and track and maintain high business performance

• Generates reports, data, and evaluates client satisfaction survey reports on clients served and develops plans to improve, oversees the provision of quality services to clients for a high level of quality care

• Monitor and maintain the accounting and record-keeping functions, and all internal controls to maintain effective budgeting, accounting, and compliance systems

• Maintains a current knowledge of the billing/reimbursement requirements, and determines staffing needs and operational expenses within budget guidelines

• Promotes communication/public relations with referral sources, ensures the accuracy of public information materials and activities, ensure that all business development goals are met, controls assets and conducts inventories on a regular basis, handles and resolves complaints against the agency appropriately

• Communicates with DADS/HHSC staff, MCO staff, third-party resources, therapists, medical supply companies, pharmacies, home modification contractors, and others as needed to facilitate client services

• Visits the case manager in the DADS/HHSC, MCO and other payor sources’ office as contractually prescribed to maintain communication, receive referrals, and resolve problems

• As a part of the Agency Emergency Preparedness Plan, act as the Disaster Coordinator or Alternate Disaster Coordinator for each licensed agency

• Make key disaster response decisions as to when to active the EPP

• Communicate with public officials, media outlets, staff and clients to make sure the public receives accurate information

• Coordinate and execute emergency management/disaster mitigation, preparedness, and response efforts involving multiple departments and agencies

• Enforce established processes and procedures, coordinate drills, provide training, write plans, and work with other agencies as needed

• Outline guidelines for the response to an emergency in order to decrease the effects

• Educate the parties at risk on these guidelines

• Test response plans and ensure that the effectiveness of the plan

• Other duties as deemed necessary by the Chief Operating Officer

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required Skills, Education, Certification, License, and/or Experience

• Must be a licensed physician, registered nurse, licensed social worker, licensed therapist, or licensed nursing home administrator with at least one year of management or supervisory experience in a health-related setting, such as a home and community support services agency; a hospital; a nursing facility; a hospice; an outpatient rehabilitation center; a psychiatric facility; an intermediate care facility for individuals with an intellectual disability or related conditions; or a licensed health care delivery setting providing services for individuals with functional disabilities; or

• Have a high school diploma or a general equivalency degree (GED) with at least two years of management or supervisory experience in a health-related setting, such as a home and community support services agency; a hospital; a nursing facility; a hospice; an outpatient rehabilitation center; a psychiatric facility; an intermediate care facility for individuals with an intellectual disability or related conditions; or a licensed health care delivery setting providing services for individuals with functional disabilities;

For an agency with only the PAS category, the administrator and the alternate administrator must:

• Have a high school diploma or GED with at least one-year experience or training in caring for individuals with functional disabilities; or

• Have completed two years of full-time study at an accredited college or university in a health-related field;

• Meet the qualifications described above (for LHHS, L&CHHS, or Hospice)

• Must not have been an administrator with another agency in the last year, cited with violations in accordance of the statute of Chapter 25 of the Texas Administrative Code, which resulted in enforcement action taken against the agency

• Maintain 12 clock hours per year of continuing education in subjects related to the duties of an administrator after initial certification is met

• Maintain a valid driver’s license and own a legally registered vehicle that holds the minimum liability insurance coverage

• Shall not have been convicted of a felony or misdemeanor listed in the Statement of Employability

• Exceptional problem solver, able to multi-task, and work under pressure

• Must be able to read, write, and comprehend English

Compliance

The Administrator/ Alternate Administrator is required to fully comply with applicable healthcare laws and statues (local, state, and federal) and Outreach Health policies and procedures. Must respect clients by recognizing their rights; maintaining confidentiality and work tirelessly to earn and keep their trust. Each team member is expected to perform all duties and demonstrate behaviors and attitudes consistent with Outreach Health’s Mission Statement and Core Values.

Pay Range: $70k

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Salary : $70,000