Marine Service Writer/Advisor

Job Overview
The Service Writer serves as first line of contact and the communication link between customers and the dealership during the service process. He/she performs write-up of repair orders and esures timely and accurate completion of repairs, maintains a close working relationship with Technicians, Cashiers, Sales Consultants and Parts personnel, and strives to maximize department sales of service and parts.

Job Duties/Responsibilities

• Customer Satisfaction- Provide convenient appointments for service and repair work; Offer courtesy services when appropriate; Start the reception process immediately upon customer arrival; Inspect every boat before work starts — with the customer when possible — and make appropriate notes on the repair order; Identify customer needs accurately, recording and verifying them on the repair order while customer is present; Secure customer approval (including cost estimate, delivery time, method of payment and warranty) before repair work is started, and obtain customer signature on the repair order; Handle telephone inquiries quickly and courteously; Call customers regarding additional work that may need to be performed and notify them when work is completed; Implement customer’s scheduled maintenance follow-up process; Follow up with customers within 48 hours of delivery after service is performed; Use formal Complaint Handling Processes to calm an upset customer. Reach a resolution, when possible, that is satisfactory to the customer and supports the interest of the dealership

• Service- Refer to service records, inspect boats and motors, recommend additional necessary service; Sell service and maintenance to customers in person, by telephone and other methods; Refer leads and prospects for potential sales to the Sales Department

• Interdepartmental Relations- Establish and maintain effective working relationship with all dealership personnel; Work with the Parts Department on routine maintenance to ensure competitiveness in the market; Establish and maintain a cooperative relationship with Sales Department for efficient delivery of add-on equipment and to resolve customer complaints; Assist with inspection and water testing of completed jobs as requested to ensure quality of repairs; Provide legible and complete problem descriptions on repair orders to support Technicians; Maintain a cooperative relationship with factory field representatives

• Housekeeping/Safety - Keep the dealership neat, clean and organized at all times; Maintain an even traffic flow by quickly moving boats to appropriate locations; Help maintain service displays; Show respect and care for dealership equipment

• Operations - Actively participate in training courses to maintain technical and non-technical job knowledge and skills; Initiate proper paperwork for a boat repair and disperse according to department policy; Maintain department service records including repair order file.

• Scheduling – Maintain awareness of daily workload distribution for the department; Schedule customers for appointments; Maintain log of written repair orders and record status information daily

Join our team today if you are passionate about providing excellent customer service in the Marine industry!

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Expected hours: 37 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Work Days:

• Every weekend

Ability to Commute:

• Kittrell, NC 27544 (Required)

Ability to Relocate:

• Kittrell, NC 27544: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $20