Demo

Manager Customer Services (Remote)

Ovextech
CA Remote Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/20/2025

Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Customer Service Manager Responsibilities :

Supervising day-to-day operations in the customer service department.

Responding to customer service issues in a timely manner.

Creating effective customer service procedures, policies, and standards.

Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

Implementing an effective customer loyalty program.

Maintaining accurate records and documenting all customer service activities and discussions.

Assessing service statistics and preparing detailed reports on your findings.

Hiring and training new customer service agents.

Managing the approved budget of the customer service department.

Staying informed on the latest industry techniques and methods.

Customer Service Manager Requirements :

Bachelors degree in business administration or relevant field.

A minimum of 5 years of proven experience in a customer service position.

Proficiency in Microsoft Office and customer service software.

Outstanding written and verbal communication skills.

Good understanding of management practices and techniques.

Excellent leadership and interpersonal skills.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Manager Customer Services (Remote)?

Sign up to receive alerts about other jobs on the Manager Customer Services (Remote) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$175,272 - $244,410
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Ovextech

Ovextech
Hired Organization Address Washington, DC Full Time
Responsibilities Prepare and sort data Type data into a database Review data for accuracy Update databases with new or r...
Ovextech
Hired Organization Address WA Full Time
Responsibilities Prepare and sort data Type data into a database Review data for accuracy Update databases with new or r...
Ovextech
Hired Organization Address New York, NY Full Time
Recruitment Consultant duties and responsibilities A Recruitment Consultant is responsible for finding the best candidat...
Ovextech
Hired Organization Address Bozeman, MT Full Time
We are looking for an innovative subject matter expert to guide the development of technical solutions for our business....

Not the job you're looking for? Here are some other Manager Customer Services (Remote) jobs in the CA area that may be a better fit.

BSC Office Manager

Loews Customer Engagement Center and Distribution Services, Franklin, TN

Technical Customer Success Manager

Web Shop Manager, AL

AI Assistant is available now!

Feel free to start your new journey!