What are the responsibilities and job description for the Customer Service Representative position at Oyer Insurance Agency?
Oyer Insurance Agency is a leader in providing exceptional customer service to our policyholders. Our team is dedicated to delivering quality service over sales goals, ensuring that our clients receive the best possible experience.
Job Description:
- Provide prompt and professional service to policyholders via phone, email, or in-person interactions
- Respond to customer inquiries and resolve issues related to policies, coverage, billing, and eligibility provisions
- Determine acceptability and placement of new policies or changes to existing coverage
- Collect premiums and make payments as necessary
- Maintain accurate records of customer interactions and communications
Responsibilities:
- Customer Support: Understand and explain policy details, coverage options, billing information, and eligibility provisions to individual customers
- Policy Sales and Service: Receive quotes or changes to existing coverage and/or new policies, determining acceptability and placement, completing applications or endorsements, and collecting premium when applicable
- Process Improvement: Suggest ways to enhance customer satisfaction and operational workflow
- Documentation and Communication: Document all material conversations with insureds and/or carriers regarding exposures and coverages, and follow up with customers concerning billing, supporting documentation, and company letters
- Timeliness and Accuracy: Maintain a concern for timeliness and completeness when interacting with customers, agency, and company personnel to minimize potential for errors and omissions claims
We value a good work-life balance and can be flexible with you. If you have previous property and casualty insurance experience and a friendly, client-first attitude, we encourage you to apply today.
