What are the responsibilities and job description for the Bilingual Call Center Representative (Korean/English) position at Pace Staffing Network?
Job Description
Job Description
Job Responsibilities :
- Answering 40 inbound phone calls per day from members.
- Documentation of calls using computer systems
- Process emails and other documentation requests
- Answer questions about contract or on-the-job rights
- First-step representation for grievances, assistance filing a grievance and / or referral to the staff team which handle collective bargaining and employer relations
- Answer questions about participation, including membership status / dues
- Assist workers with completing membership card signing
- Answer questions on employment benefits and enrolling for healthcare benefits
- Assist workers in registering for training courses and with questions relating to course completion and credits
- Participation in activities, including civic engagement (of members) such as voter registration, get-out-the-vote and grassroots political advocacy.
- Translate written materials or spoken interpretation during meetings or representational proceedings.
Job Details :
Candidate Requirements :
This posting is sponsored by PACE Staffing Network who has been asked to recruit and screen candidates for this role on our client’s behalf.
PACE is one of Puget Sound’s premier staffing / recruiting agencies and has been helping Northwest job seekers find their “just right” job for over 40 years.
PACE has been recognized as a Best of Staffing agency for the last 5 years, ranking PACE in the top 2% of staffing agencies nationwide! Check us out at
www.pacestaffing.com All service fees are paid by the employer – never the job seeker. If this job seems right for you, we’d like to hear from you right away.
We promise a quick response!
INDHP
Salary : $26
