Senior Account Manager

POSITION SUMMARY:

The Senior Client Solutions Partner is responsible for managing client relationships and ensuring the overall success of their accountable workstreams within a client program. This is not an entry-level role. Instead this role will take on great responsibilities in client management, strategy development, and team collaboration while supporting the growth of the account and operational excellence.

The Senior Client Solutions Partner works closely with and reports to the Account Director to offer them support as needed on the program. This role will work in partnership with clients and across internal teams to deliver results-driven solutions, contributing to the success of the accounts they support.

We are currently looking for candidates in the following states -- NC, FL, GA, ME, MI, NJ, NY, OH, SC, TN, TX, VT

• • North Carolina applicants--Please note, employees living within 50 miles of Pace HQ will be expected to comply with our hybrid policy (In office on Tuesdays/Wednesdays). Employees living between 50-100 miles of Pace HQ are required to come into the office once a month.

ESSENTIAL FUNCTIONS:

• Client Leadership:
• Serve as the day-to-day point of contact for key accounts, driving client satisfaction and ensuring timely, on-scope delivery of work.
• Foster trust with clients and colleagues through transparent and honest communication, leading to stronger relationships and long-term partnerships.
• Develop a deep understanding of client objectives, aligning strategies, and resourcing the right people to exceed client expectations.
• Proactively identify opportunities for account growth and incremental projects, presenting new ideas to clients to enhance business outcomes​.

 

• Strategic and Project Management:
• Anticipate potential issues and provide solutions before they become problems, demonstrating your commitment to their long-term success.
• Support the development and execution of account-level marketing and program strategies, aligning creative, digital, and strategic deliverables with client goals​.
• Oversee the creation and presentation of client briefs, estimates, and program plans, ensuring quality and strategic alignment​.
• Monitor program timelines, deliverables, and budgets to ensure accurate execution and reporting​.
• Work closely with Project Management and Finance teams to manage estimates, job coding, and billing processes.

 

• Team Collaboration and Mentorship:
• Support Account Director and Project Manager on projects and deliverables to ensure overall client satisfaction and the success of the program.
• Strategically lead the team to guide the client programs, respond to client needs, and proactively bring new ideas and solutions.
• Partner with cross-functional teams to ensure client needs are effectively communicated and executed​.
• Promote teamwork by ensuring all team members understand
  their roles and responsibilities.
• Assist in facilitating internal and external meetings, including planning agendas, taking notes, and driving follow-ups​.

 

• Operational Excellence:
• Support Directors in managing account forecasts, budgets, and revenue tracking to ensure financial health of accounts supported
• Stay current on clients’ market trends and competitive insights to proactively offer new ideas to clients​.
• Advocate for exceptional quality and service throughout the client engagement process.

 

• Requirements:

• • Location can be on-site or fully remote, but this role must maintain Eastern Time Zone hours. 

 

JOB QUALIFICATIONS:

• Education:
• Bachelor’s degree in Marketing, Communications, Advertising, or a related field.
• Experience:
• 5-7 years of experience in account services or a related client-facing role within a marketing, digital, or creative agency​.
• Proven experience managing projects across multiple channels, including digital, social, and print. Experience with podcast production is a plus.
• Skills:
• Strong client relationship management skills with a track record of maintaining high satisfaction levels.
• Excellent project management, organizational, and communication abilities​.
• Strategic thinking with the ability to identify opportunities for growth and innovation.
• Ability to collaborate across teams and guide junior team members.
• Proficiency in developing and presenting client-facing proposals, briefs, and strategies.
• Financial awareness, including budgeting and forecasting support.

 

WHAT SUCCESS LOOKS LIKE:

• High levels of client satisfaction and trust through proactive management and strategic contributions.
• Growth of existing accounts through incremental projects and creative solutions.
• Smooth execution of programs with clear alignment on goals, timelines, and budgets.

 

 

ABOUT PACE

Pace is a leading integrated marketing agency & digital storytelling powerhouse. We specialize in brand storytelling and deliver results by continually creating better customer and employee experiences for our clients. We connect the dots across an integrated marketing ecosystem using our six key service areas: strategy, creative, media, social, technology, and analytics.

We Create With Heart. We believe everyone is part of creating something wonderful every day. We lead with purpose and empathy. We cultivate a sense of belonging and celebrate diversity in both mind and experience. And we succeed through collaboration. At Pace, everyone has a seat at the table, and unique perspectives are welcomed. Everyone’s voice carries the same tenor, and inclusivity is in our DNA.

 

WHAT WE OFFER:

• The salary for this position will range from $63,000-79,000 ($85,050-$101,000 in NYC and surrounding areas) depending on experience, education, geographical location, and other factors.
• A full suite of benefits is available following one full month of employment including medical, dental, vision, 401(k) with profit sharing, and other ancillary benefits. We even have a Life Balanced Account where you can get reimbursed for things like groceries or a haircut (yes, really!)
• PTO: Vacation, Recharge, Safe & Sick Time, Flexible Holidays 10 standard paid holidays and a paid Day of Service
• Free financial wellness and planning and a robust EAP
• Additional fun perks like free tickets to the NC Zoo, Greensboro Grasshoppers games, SWARM games, food trucks, and more!
• Check out full details on our benefits at our website: https://www.paceco.com/culture/benefits/

 

Don’t meet every single requirement? At Pace we are committed to building a diverse, inclusive, and genuine workplace, so if you’re enthusiastic about this role but your experience doesn’t align perfectly with every qualification in the job description, we urge you to apply regardless. You may be just the right candidate for this or other roles we have available.

Pace is an equal employment opportunity employer is committed to providing equal employment opportunities to all employees and applicants. Pace does not discriminate against employees or job applicants based on age, ancestry, color, religious creed, race, sex, genetics, gender, sexual orientation, gender identity and gender expression, national origin, marital status, disability status, military or veteran status or any other status or condition protected by applicable federal or state statutes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)