Educational Program Coordinator

Job Details

Description

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages. They are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

Compensation We Offer

• The initial compensation for this position ranges from $66,560.00-$81,860.40 per year.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted.
• 7.5% Bilingual Differential for qualified positions
  
  
  

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 3.5%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.
  
  
  

About Our Program

Pacific Clinics' School Based Intervention Teams (SBIT) provide tiered behavioral health services across various locations (e.g., school sites, community, and via telehealth). SBIT services are delivered within a Multi-Tiered Systems of Support (MTSS), with a focus on Positive Behavioral Intervention Supports (PBIS), Wellness Center implementation, Social Emotional Learning, Restorative Practices, various evidence-based practices to support Community School efforts.

Job Summary

Works within the agency and program’s vision, mission and philosophy, and policies in partnership with the Program Manager and/or Clinical Program Manager. Responsible for supporting behavior specialists and Associate Educational Clinical Coordinators to meet performance goals and ensure consistency in service provision expectations (e.g., documentation, program policies & procedures, etc.), programming, and outcomes across services. Under direct supervision from the Program Manager or Clinical Program Manager, provides coaching and leads the clinical team in implementing multi-tiered behavioral services across districts and school sites. Services are to be delivered directly to site staff and students with developmental and behavioral health challenges. Responsible for providing field training for Behavior Specialists and Associate Educational Clinical Coordinators, completing skills assessments in collaboration with supervisor (Functional Behavior Assessments, etc.), writing progress reports, attending IFSP/IEP/SST meetings, processing and managing referrals, and ensuring that customers receive high quality culturally and developmentally appropriate services.

Responsibilities And Duties

Clinical

• Under supervision of the Program Manager/Clinical Program Manager, provide coaching, consultation, social emotional supports, and direct individual and group behavior services to assigned customers (e.g., students, caregivers, educators, etc.).
• Provide oversight and management of Behavior Specialists and Associate Educational Clinical Coordinators.
• Provide direct intervention and necessary coverage for Behavior Specialists and Associate Educational Clinical Coordinators.
• Integrate feedback from Program Manager/Clinical Program Manger to deliver effective quality services that meet fidelity measures of implementation.
• Utilize data collection systems to support customer outcomes.
• Model, teach, reinforce, and implement assessment-based positive behavioral interventions and skill development plans with students, caregivers, educators, and support network.
• Completion of plan development tasks (e.g., report development, progress summary) and assessment tasks that support the progression of services.
• Assist teams with developing program materials (e.g., lesson plans, visual schedules, social stories, etc.) to develop individualized, strength-based strategies and interventions that will result in positive behavior change.
• Actively participate in supervision, team meetings, in-service, student progress meetings, and other key meetings as assigned.
• Assist Program Manager/Clinical Program Manager with development and presentation of staff trainings.
• Proactively identify potential conflicts; clearly communicate with Program Manager/Clinical Program Manager on customer-related services in a timely manner.
• Ensure effective coordination of services for students, caregivers, and educators with other providers, both internal and external, by facilitating the development of nurturing relationships, supporting quality environments, and collaboratively problem-solving barriers.
  
  
  

Administrative

• Manage time effectively. Meet agency timelines for clinical documentation, compliance trainings, assigned project deadlines, submission of timecards, and respond to phone calls and emails.
• Coordinate with the administrative team, clinical team, and school teams to maintain schedules for customers; ensure service hours scheduled are clinically appropriate and within payor expectations.
• Monitor staff billable productivity and other revenue related activities to meet or exceed revenue forecasts.
• Ensure clinical documentation and quality assurance meets both agency and payor standards, ensuring audit ready charts and continuous quality improvement.
• Engage in solution-focused communication and help maintain a positive work environment.
• Implement strong organizational skills to support client outcomes and manage daily tasks.
• Stand-by or quick response to crisis.
  
  
  

Other Duties And Responsibilities

• Driving to appointments with clients and their families or other key contacts.
• Physical interactions with children of variable ages such as but not limited to games, sports, and other activities.
• Performs other related responsibilities as assigned to support specific department/business needs.
  
  
  

Core Abilities

JOB SPECIFIC COMPETENCIES

• Conflict Resolution
  
  
  

Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved. Addresses complaints and problems quickly and effectively and keeps all parties informed of the status of any negotiations required. Encourages employees to report problems or concerns and negotiates outcomes that are viewed as fair and even-handed.

• Encouraging Customer Focus
  
  
  

Consistently conveys that customers are the highest priority. Respects customer needs and expectations and lets customers know if their expectations cannot be met. Refrains from complaining about) _(or speaking negatively about) customer behavior or expectations. Communicates in a manner that promotes and sustains customer satisfaction and encourages others to do the same. Achieves the outcomes by ensuring that customer needs and deadlines are realistic and that they are met. Publicly recognizes those who deliver excellent customer service.

• Manages Multiple Priorities
  
  
  

Handles multiple assignments and priorities, yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands.

• Operational Acumen
  
  
  

Develops the steps necessary to accomplish long-term goals. Identifies long and short-term goals within contractual and budgetary parameters. Allocates required resources, allows for contingencies and ensures that plans fit with the larger needs of the organization. Sets milestones to measure progress along the way.

• Supervision and Accountability
  
  
  

Provides direct daily supervision to staff, assigned work and monitoring departmental workflow. Adapts work assignments as needed. Ensures deliverables of direct staff. Directs daily work activities to assure appropriate coverage to include coordination of staff schedules, training and development of staff and tracking of staff attendance records.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Minimum Education And/Or Experience

• Bachelor’s degree in behavioral Analysis, Psychology, Special Education, or related field required.
• At least two (2) years in a behavioral health clinical role
• Strong skills in the implementation of behavior strategies
  
  
  

Preferred Qualifications

• Master’s Degree and/or BCBA-eligible
• Bilingual
• Certified Wellness Coach
  
  
  

Equal Opportunity Employer__________________________________________________________________________________________________________________________________________________

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.