Sr. Vendor Operations Specialist

Job Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Vendor Operations Specialist to join our Vendor Operations Team in Newport Beach, Omaha, or Lynchburg.

• This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.
  
  

As a Sr. Vendor Operations Specialist you’ll move Pacific Life, and your career forward by being key point of contact for daily interactions with the Document Control Center, supporting vendor inquiries, providing issue resolution, evaluating work to ensure process and resource optimization, and work alignment with business goals and contractual expectations. You will fill an existing role that sits on a team of 6 people in the Consumer Markets Division. Your colleagues will include fellow vendor relations professionals. You will be joining a highly collaborative team focused on improving the customer experience through engaged and purposeful vendor interactions.

How You’ll Help Move Us Forward

• Ongoing review of Document Control Center environment and processes, acting as point of contact for DCC management.
• Identifies, tracks, and shares observations and areas of opportunity with Leader and Enterprise Vendor Management
• Acts as point of contact for Operations business leaders to discuss challenges with DCC workflow, service level agreements, and quality standards
• Acts as lead on assigned projects impacting Document Control Center
• Demonstrates understanding of budget and expected expense flows and supports leadership with development of annual budget plan.
  
  

The Experience You Bring

• 4-year degree or equivalent experience
• 4 years of relevant experience
• Proficient in Microsoft Office with moderate aptitude with Microsoft Excel
• Familiarity with operational business outsourcing models
• Ability to work autonomously with minimal direction, effective research and analysis skills, strong communication skills dealing with a variety of people, ability to work in a high volume/fast paced environment under tight deadlines
  
  

What Makes You Stand Out

• Understanding of Operational Admin Systems and workflows
• Experience in Life and Annuity operations
  
  

You Can Be Who You Are.

People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Base Pay Range

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$36.60 - $44.74

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation
  
  

EEO Statement

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.