Regional Operations Manager

Business Profile: At Pacific Mobile Structures we have a consistent track record in the commercial modular building industry. We sell and lease mobile office space and build innovative modular structures. With over 275 employees, we maintain a rental fleet of over 9,000 units spanning 4.8 million square feet and over 1,400 storage containers. We reinvest 15% of our revenues into maintaining our products. Additionally, over 86% of our customers order from us again, and over 60% of our business comes from referrals. We provide high-performing re-locatable classrooms, as well as quality modular structures for office buildings, medical clinics, government services, and workforce housing.

As a values-based company, we have built a unique culture that drives our performance in the marketplace. We put our values at the forefront of everything we do, from hiring to our strategic long-term planning process. We empower our employees to make decisions that honor our values. This, along with our size and financial strength, allows the company to lead our industry in crafting a rewarding employee experience. Ownership’s long-term vision and its many dedicated employees create a culture that cannot be duplicated.

Title: Region Operations Manager
Reports to: Director of Operations
Locations: Ceres, CA or San Marcos, TX

Benefits & Perks of being a Pacific Mobile Employee:

• 7.5 Paid Holidays plus 2 additional Floating Holidays
• 80 hours PTO (Paid Time Off) effective on hire date
• Medical, Dental, and Vision coverage options
• 8 hours of paid Volunteer Time per year
• 401(K) Retirement Benefits with Company Match
• Exercise Subsidy Plan, equal to $25 per month
• Quarterly Wellness Incentives
• Safety and Values Recognition Programs
• Years of Service Recognition
• Employee Development & Training
• Drug-Free, Safety-Focused Environment

Job Purpose:
Oversees management of all branch operations within an area / zone to ensure modular Rental/Sales services are executed in the most cost-effective manner with high quality standards. Identifies areas of maintaining and improving its competitive position as well as the profitability of each location.
The Key responsibilities and accountabilities for the incumbent:

• Follows operations, organizations and processes that support strategic direction
• Profit and loss responsibilities for all branches in respective area/zone
• Employee Relations / Engagement
• Talent Development
• Works in conjunction with Regional Sales and Project Manager to meet customer needs and expectations.
• Customer Service
• Fleet/Asset management

Key-Result Areas:
Sales Support

• Drive customer retention by ensuring company assets are well maintained and ready for lease.
• Provide sales staff with accurate asset information.
• Manufacturer drawings
• Foundation Drawings
• Modification costs and timelines
• Ensure leased assets meet customer needs upon delivery.
• Maintain competitive awareness and market pricing.

Inventory Management

• Manage age of inventory to minimize costs for the organization.
• Transfer vehicles, as appropriate, to capture market opportunities through the supervision of the Director of Operations
• Ensure correct mix of inventory at each location to meet market demands and ensuring best use of Capital Expenditure.

Operations

• Recommends cost control measures and ensures standards for quality of equipment and service in the most cost-effective manner possible.
• Works with Sales Manager and Director of Operations to maintain proper fleet levels in each branch location for respective area. Recommends fleet orders and movement of fleet between branches.
• Identifies problem assets and develops plan to properly refurbish or dispose of them.
• Reduce idle assets to maximize return on capital.
• Lead Asset Reviews with a cross functional team to improve asset utilization on all PMSI assets while in service.
• Works with Director of Operations to create unit-level action plans during the Asset Reviews to drive improved financial performance.
• Compute cost-benefit analysis to determine if unit should be prepped for Retail sale or sold “As Is”.
• Provide field expertise in compiling and managing surplus vehicles and coordinating redeployment.
• Coordinate, schedule and track out-service quality and timeliness to minimize the carrying costs of idle assets.
• Ensure standard Retail condition of units to be sold.
• Ensure the profitability of every unit by managing exception reporting and proactively identifying issues such as: missed billing and missed warranty opportunities, missed accident bill-back opportunities, excessive running and fixed costs, low margins, missing or incorrect specifications, etc.
• Review of all units prior to lease term expiration to determine remaining life and appropriate action plan: lease extension, redeployment, out service, or immediate pre-sale opportunity.
• Compress the ‘Capital Expenditure to First Revenue’ cycle time by managing the in-service process from the time the Purchasing Department orders a unit to the date the unit begins earning revenue.
• Ensure shops are operating efficiently and meeting company standards. Involved with manufacturers on issues that pertain to PMSI fleet.
• Implements new company Maintenance Initiatives to drive a PM program, repairs standards, service response time etc.
• Establish Regional customer response centers and staff field support as needed to improve NPS and Increase revenue.
• Identifies appropriate inventory levels to leverage purchasing benefits.

Financial

• Achieve BP revenue and pre-tax objectives, as well as KPI improvement targets and reduce expenses accordingly.
• Reduce Operating Cost through effective controls of materials spend labor management and improved productivity.

People

• Manages and develops Service Leaders at locations throughout region to ensure optimal efficiencies and highest standards are being met at each location.
• Evaluates performance of Service Leaders and takes corrective/disciplinary action as necessary on a timely basis and in accordance with Company policy. Makes recommendations for promotion and hiring of branch and Region level personnel.
• Actively communicates region and division directives and initiatives to all employees.
• Drive development of employees at all levels of the branch organization
• Expand product knowledge through seminars/training for Service Leaders and Sales staff.
• Works with People Ops to ensure proper handling of personnel issues at branch level.
• Works with Region Safety Manager to ensure branches are following PMSI safety policies and creating a safe work environment.
• Create Operations Playbook as training tool.
• Creating and environment in which people want to do their best.
• Understanding the importance of responsibility, accountability, and commitment.
• Teaching employees to be resourceful, effectively manage and quickly accomplish goals.
• Other projects as designated by COO or Corporate Staff
• Advises managers on organizational policies and procedures.

Benefits:
Medical, Dental, Vision, 401(K), Charitable Donation Matching, Safety and Values Reward Programs, Community Involvement and Other Great Benefits of being a Pacific Mobile Employee.
We are an AWESOME place to work - but don't take it from us... Visit Glassdoor to hear what our employees are saying about working here: http://www.glassdoor.com/Overview/Working-at-Pacif...

Salary : $25