Education Manager - 911 Communications

Essential Duties and Responsibilities:

• Create and manage a comprehensive training program for current and future employees/new hires
• Create and manage a comprehensive Quality Assurance and Improvement program
• Manage and coordinate all IAED courses and classes for the Communications division
• Provide continuing education to communications employees
• Provide remedial education at the request of communications manager
• Develop and maintain the Call taker training Officer Program
• Revise all current standard operating guidelines
• Revise the policy and procedure book for each dispatch console
• Standardize our performance reviews and improvements
• Schedule and coordinate the all initial and continuing education for ALL communication employees (Ridgeland and Gulfport)

Education and/or Work Experience Requirements:

• Have a minimum of 5 years’ experience in dispatch leadership role
• Have a minimum of 5 years’ experience in dispatch education role
• Hold a current Emergency Medical Dispatch Certification 3 (EMD)
• Hold a current Cardiopulmonary Resuscitation Course Certification (CPR)
• Hold a current Emergency Medical Dispatcher – Quality (EMD-Q)
• Hold a current Certified Training Officer (CTO)
• Be proficient in word, excel, and other computer software

Physical Requirements:

Hearing and Speech:

• Ability to hear and understand information over the phone, radio, and in person, often in noisy or stressful environments.
• Clear speech to communicate effectively with team members, stakeholders, and emergency personnel.

Visual Requirements:

• Sufficient visual acuity to read computer screens, maps, charts, and written documents.
• Ability to monitor multiple screens simultaneously in a dispatch environment.

Dexterity:

• Proficient use of hands and fingers for typing, handling multiple computer systems, and operating communication equipment.

Sitting/Standing:

• Ability to sit for extended periods (e.g., during dispatch operations or meetings) and occasionally stand or move around the facility.

Mental and Physical Stamina:

• Capability to remain alert and focused for long durations, especially during high-stress or emergency situations.
• Maintain composure and critical decision-making under pressure.

Mobility:

• Ability to move around the communications center to coordinate with team members, access equipment, or attend meetings.

Lifting and Carrying:

• Occasional lifting or carrying of items weighing up to 20 pounds (e.g., files, office supplies, or small equipment).

Environment Adaptability:

• Ability to work in a fast-paced, high-pressure, and sometimes noisy environment.

Emergency Situations:

• Be physically and mentally capable of responding to critical incidents, including extended work hours or irregular schedules when needed.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.

EEOC Statement:

Pafford EMS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status as defined by federal, state, or local law.

Licenses & Certifications

• EMDQ
• CPR
• EMD

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Self-Starter: Inspired to perform without outside help