What are the responsibilities and job description for the Front Desk Medical Office position at Pain Management Specialists?
Schedule:
- In-Office: Monday (Afternoon), Wednesday (Full Day), Thursday (Afternoon)
- Remote: Tuesday & Friday
Job Summary:
We are seeking a Front Desk to join our clinic. This hybrid role requires in-office patient interaction, administrative support, and remote tasks. The ideal candidate will be highly organized, detail-oriented, and able to handle front desk duties while assisting with medical documentation, orders, scanning/uploading documents, and assisting with urine sample collection.
Key Responsibilities:
- Front Desk & Patient Coordination
- Greet and check in patients, verify insurance, and collect co-pays
- Schedule and confirm appointments, handle cancellations/rescheduling
- Manage patient inquiries via phone, email, and in-person interactions
- Assist in obtaining and verifying necessary referrals and authorizations
- Administrative & Medical Documentation
- Process and track ancillary orders (imaging, therapy, DME, referrals)
- Scan, upload, and organize medical documents into the EMR system
- Maintain and update patient records
- Coordinate with other healthcare providers and facilities as needed
- Clinical Support
- Assist with urine sample collection and proper handling for testing
- Ensure compliance with clinic protocols for specimen collection and documentation
- Remote Duties (Tuesdays & Fridays)
- Complete insurance verification and prior authorizations
- Follow up on pending medical records and patient documentation
- Assist in managing telemedicine appointments and digital patient communications
- Process and submit medical orders as required
Qualifications & Skills:
- Prior experience in a medical front desk or medical assistant role preferred
- Familiarity with PMR, Pain Management, or related specialties a plus
- Proficiency in EMR systems, scanning, and document management
- Strong communication and organizational skills
- Ability to multitask in a fast-paced medical environment
- Knowledge of insurance verification, authorizations, and referrals
- Experience or willingness to assist with urine sample collection following proper medical protocols
This role is a great opportunity for someone looking to work in a dynamic hybrid position while contributing to a patient-centered pain management practice. If you are detail-oriented and have experience in front desk and administrative support in a medical setting, we encourage you to apply!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Medical Specialty:
- Pain Medicine
- Physical & Rehabilitation Medicine
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Houston, TX 77030
Salary : $13 - $15