What are the responsibilities and job description for the Bilingual Customer Support Analyst (Tulsa, OK) position at Paladin Consulting?
Paladin Consulting is currently hiring a Bilingual Customer Support Analyst to join our team working onsite at our client's office located in Tulsa, OK.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title : Bilingual Customer Support Analyst
Work Location : Tulsa, OK
Duration : 6 month contract with option to extend or hire
Education / Experience Required : Undergraduate degree in Computer Science, MIS or equivalent work experience
Job Description & Responsibilities :
- Under direct supervision, provides customer support services to internal and external customers.
- Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.
- Applies basic PC / LAN knowledge for daily troubleshooting of issues.
- Participates in defining support processes, procedures and producing reports and metrics as defined.
- Contributes to the team effort by accomplishing all related tasks as needed.
- Performs own work and provides assistance to others as directed.
- Job tasks, correctly performed, have minimal impact upon the viability of the organization.
- Error is readily ascertainable by the supervisor and can be corrected.
Skills & Qualifications :
Ability to analyze a series of procedural transactions to determine how and where a failure occurred and advise / make proper remediation steps.
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.
