What are the responsibilities and job description for the Client Relations Representative position at Palm Beach Pathology?
Palm Beach Pathology is seeking a professional and detail-oriented individual to join our team in a Client Relations role, supporting both client communications and general laboratory operations.
General Purpose
Position responsibilities include various tasks in both client relations and general lab support. Telephone support as needed, slide and block filing, handling patient reports, including mailing and faxing and requisition accessioning support. Must always represent the company positively and professionally.
Responsibilities
- Answers incoming calls with detail associated with the purpose of the call.
- Schedule specimen pickup requests
- Handle client supply requests
- Print and mail Negative Pap Letters
- File and pull lab slides and histology blocks
- Mail, fax and copy items on daily basis
- Handle send-out requests
- Accession certain specimen types
- Receive transfer manifest for slides sent to the hospitals for pathologist review
- Distribute cytology slides and create manifest in LIS as needed
- Assist in receiving and distributing supply orders
Job Qualifications
- Requires knowledge of basic office equipment, including computers, fax, and copiers.
- Knowledge of Microsoft Office applications.
- Strong communication and problem-solving skills with the ability to work effectively and professionally with a variety of internal and external clients.
- Self-motivated and hard worker
Experience
- High school diploma or equivalent required.
- Post-graduate education in business, marketing, science or communications preferred but not required.
- Customer Service experience in medical field preferred
- Strong working knowledge of basic office equipment essential
Physical Activities
- Requires prolonged sitting, standing and walking.
- Ability to lift and carry items including paper and boxes up to 20 lbs. occasionally.
Join us in creating memorable experiences for our customers while contributing to a positive team environment!
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $15