Store Manager I -FT- Hilton Head Boutique

• Demonstrates Palmetto Goodwill's Amazing Customer Experience (ACE) Culture, I-CARE Values, Mission, and Vision in all actions.

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.

• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.

• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.

• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.

• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)

• Maintains responsibility of level 1 classified retail location or a boutique store location.

• Maintains the store budget to include sales, payroll, and expense to revenue.

• Leads retail store team; see Supervisory Responsibilities below.

• Trains team members as they are on boarded. Ensures that a positive example is set for all team members.

• Recognizes when team members need coaching and provides immediate coaching when applicable.

• Actively and effectively supports team members through their growth and development.

• Issue refunds and resolves customer concerns.

• Leverages actionable data to make decisions.

• Identifies opportunities and recommendations for continuous improvement of assigned store location.

• Obtains and maintains forklift and walk-behind stacker certification.

• Obtains and maintains first-aid / CPR / BBP certification.

• Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits, and securing the building in accordance with established guidelines.

• Ensures compliance with established safety, security, sales, money handling (as applicable), and recordkeeping procedures and practices.

• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production standards.

• Coordinates shipments and adjusts merchandise categories and production schedules as needed.

• Coordinates transportation shipments and reporting daily.

• Ensures merchandise is priced in accordance with established standards for retail stores as applicable.

• Optimize floor space based on product flow to ensure efficient production.

• Assists Truck Drivers and other agency personnel in performance of their duties.

• Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits, and secure building to ensure success of the operation.

• Occasional travel is required for business related activities.

• Must be able to respond to emergencies at any time as needed.

• Performs other job-related tasks as assigned.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the agency's policies and procedures.

• Directly supervises the assigned team, program participants, volunteers, and community service participants; performs work of subordinates as needed.

• Responsibilities include interviewing, hiring, and developing team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; maintaining a safe work environment; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to:

• Read, analyze, and interpret general business periodicals, professional journals, or sales reports.

• Effectively write reports.

• Effectively present information and respond to questions from customers, managers, and team members using tact, courtesy, and cooperativeness. Carries out supervisory responsibilities in accordance with the agency's policies and procedures.

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Compute rate, ratio, and percent.

• Define problems, collect data, establish facts, and draw valid conclusions.

• Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.

• Deal with a few abstract and concrete variables, exercising judgment, resourcefulness, ingenuity, and initiative.

• Exercise discretion while managing confidential information.

• Operate a Windows based computer, Android or iOS based mobile devices.

• Must have experience and sound working knowledge of material handling equipment and computers to include Microsoft Office programs (Outlook, Office, Excel), data-based programs and internet.

• Work effectively in a team-based environment; interact professionally with customers and a highly diverse team member base on a regular and routine basis.

• Obtain and maintain Forklift/Stacker and CPR/First Aid certifications.

• Maintain a valid driver's license, access to reliable transportation at all times and automobile insurance acceptable to Goodwill's liability insurance provider.

• Carries out supervisory responsibilities in accordance with the agency's policies and procedures.

Associate degree (A.A.) or equivalent from a two-year college or technical school in Business or related field and four years of retail experience progressive managerial responsibility; or equivalent combination of education and experience.

Physical Demands

While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, climb, or balance, or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or lift and/or move over 50 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception.