What are the responsibilities and job description for the Employee Experience Coordinator position at Panorama Mountain Resort?
Make an Impact Where It Matters!
At Panorama Mountain Resort, our people are the heart of everything we do. As our Employee Experience Coordinator, you’ll play a key role in fostering a workplace culture that is welcoming, supportive, and fun! From managing staff housing to payroll support, rewards and recognition, and event planning—you’ll be the friendly face and driving force behind an awesome employee experience.
If you love creating a positive environment, thrive in a fast-paced setting, and enjoy helping people feel at home, this role is for you!
What You’ll Be Doing:
Employee Housing:
Conduct housing orientations and manage financial details for new employees.
Assign rooms, distribute keys, and ensure a great roommate match.
Submit and track maintenance issues promptly.
Work closely with Safety services for a safe and enjoyable living space.
Track housing budgets and financials.
Conduct weekly inspections ensuring common areas and living quarters are in a presentable state.
Order cleaning and other housing supplies as necessary.
Organize deep cleans in the spring and fall of each year, ready for new incoming employees.
Biannual inventory checks of supplied kitchenware.
Perform exit checks of housing units and process damage deposit returns in a timely manner.
Employee Experience & Culture:
Be the first point of contact for staff inquiries—housing, events, perks, and more!
Create employee distribution lists at the start of each core operating season ensuring employees are kept up to date on everything employe related.
Issue employee passes as required, ensuring waiver compliance is adhered to.
Organize and host fun employee events that bring our team together.
Support the Employee Experience team with recruitment, rewards, and recognition programs.
Manage our internal job boards and social media pages to keep staff in the loop.
Update Dayforce Hub, our internal information portal, to keep employees informed and engaged.
Organize employee ski trips to other resorts throughout the season.
Distribute reciprocal ski pass letters and administer the Pano Points recognition program.
Payroll & Benefits Support:
Assist with payroll system entries (new employees, updates, terminations, banking info, etc.).
Process benefits enrollments, claims, and Workers’ Compensation forms.
Keep employee files organized and up to date.
Reconcile budgets and accounts for the Employee Experience department.
What We’re Looking For
A people-first mindset—you genuinely enjoy helping others!
Excellent attention to detail and organizational skills.
Ability to juggle multiple tasks in a fast-paced environment.
Customer service or conflict resolution experience is a plus.
Employee housing or property management experience is an asset.
Proficiency in Microsoft Excel, Word, Publisher, and Outlook.
During our core winter operating season this position will work a Tues-Sat schedule.
A great sense of humor—because we like to have fun while we work!
Why Join the Panorama Family?
Free Panorama Season Pass for you—plus discounts for your friends & family!
Reciprocal skiing & riding at partner resorts.
Discounts on food, retail, and lodging at Panorama.
Fun team events & activities throughout the year.
Opportunities for growth—we love to promote from within!
A stunning mountain environment to call your office.
Salary : $45,000 - $55,000
