Process Technical Writer

Company Overview

Pantheon Data (a Kenific Holding company) is a private, small business based in the Washington, DC, area. Pantheon Data was founded in 2011, initially providing acquisition and supply chain management services to the US Coast Guard. Our service offerings have grown in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our customer base to include commercial clients. The company has used this experience to expand our service offerings to other agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.

Position Overview

We are seeking a Process Technical Writer with experience in government and Salesforce to document and communicate process improvements. The role involves creating process diagrams, writing detailed descriptions, developing user manuals, and managing a knowledge base. The ideal candidate will have strong technical communication skills and the ability to collaborate with various teams.

Responsibilities

• Develop clear and concise process diagrams (e.g., flowcharts, UML diagrams) to visualize existing and proposed processes.
• Write detailed descriptions of each process step, including inputs, outputs, and decision points.
• Create step-by-step procedures for carrying out tasks within the processes.
• Write comprehensive user manuals for new or improved processes, systems, or tools.
• Develop training materials, such as tutorials, presentations, and workshops, to support user adoption.
• Provide ongoing support and documentation as needed.
• Prepare technical reports summarizing project findings, recommendations, and implementation plans.
• Develop presentations to communicate project information to stakeholders at various levels.
• Write articles for internal or external publication to share knowledge and best practices.
• Develop and maintain a centralized repository of project information, including process documentation, FAQs, and troubleshooting guides.
• Ensure that the knowledge base is easily accessible to all relevant stakeholders.
• Review and edit technical documents for clarity, accuracy, and consistency.
• Ensure that all documentation meets the required standards and is free of errors.
• Collaborate with process experts, engineers, and project managers to gather information and ensure accuracy.
• Coordinate with other team members, such as graphic designers and developers, to create effective documentation.

Required Skills and Experience

• Proven experience in technical writing, particularly within government and Salesforce environments.
• Requirements writing experience and some knowledge and preferably experience with business process re-engineering.
• Must be eligible for a SECRET clearance to obtain an NMCI Flank Speed Account and access NETC N6 facilities.
• 2 years' experience with Microsoft Visual Studio.
• 2 years' experience in Microsoft .NET development in either C# or COBOL.
• 2 years' experience in Microsoft SQL.
• What do we want the system to do; just know we need to support CNP need for BBA.
• Process mapping and business reengineering (be able to look at existing written requirements and understand that as a baseline)
• US Citizenship
• Strong knowledge of process documentation and technical communication.
• Excellent writing, editing, and proofreading skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Preferred Skills and Experience

• Proficiency in process modeling tools.
• Experience with project management and agile methodologies.
• Familiarity with government regulations and compliance requirements.
• Understand my MyNavyHR system setup.
• Understand the systems that Navy Enlisted Advancement System (NEAS) deals with, such as NP2, NSIPS; awareness of these systems, process flows, etc.
• Have knowledge Specific to NEAS, which is unique to other systems.
• Local to NETC (Pensacola, FL) would be ideal but not required.

Education

Bachelor's Degree

Clearance Requirements

U.S. Citizenship with the ability to obtain and maintain a DoD Secret clearance.

Work Location

Remote/Hybrid - Pensacola, FL

Compensation

The salary range for this position is $80,000 - $100,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits Overview

We are always looking for good people! Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity.In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-data.com/careers/

Pantheon Data is an Equal Employment Opportunity Employer

Pantheon Data is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Equal opportunity legal notices can be viewed on the following PDF: Know Your Rights: Workplace Discrimination is Illegal. You may also view the OFCCP's Pay Transparency Nondiscrimination Provision.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at Recruiting@pantheon-data.com or by phone (571) 363-4020.

This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster