What are the responsibilities and job description for the Talent Acquisition Partner position at Paradigm Information Services?
OpenSesame’s mission is to help develop the world’s most productive and admired workforces. We deliver a comprehensive catalog of eLearning courses from the world’s top publishers. We add value to customers through their entire learning journey.
While it appears to most people that we just sell training courses (40,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.
We are at a pivotal time in our growth as we diversify how we drive revenue. We’ve expanded our product offering dramatically and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings, and there is room to grow our retention even more.
About the Team :
Our Customer Success Managers (CSM's) are trusted advisors to our customers in the elearning space. Our goal is to work with customers to determine how OpenSesame can help them achieve their training goals.
Our CSM provides outstanding service to grow existing accounts by partnering on strategic training initiatives, defining high-level marketing & communication strategies within customer organizations, and driving increased utilization and engagement to our customers over long-term relationships. Your performance will be measured through renewals, account growth, churn rate, and customer satisfaction metrics.
Performance Objectives :
- In your first 30 days, you will complete OpenSesame CSM onboarding, understand our value proposition, learn how OpenSesame CSMs support customer journey, and be able to deliver presentations for each customer journey touchpoint.
- In your first 30 days you will be able to deliver a virtual demo of OpenSesame platform and begin onboarding 3 new customers.
- In your first 60 days, you will have a full understanding of the OpenSesame catalog, independently manage accounts at 50% of your portfolio load, and deliver 25 customer meetings.
- At the end of 60 days, you will have success plans for the top 30% of your accounts, you will be forecasting and closing upcoming renewals and actively looking for upsell opportunities.
- At the end of 90 days, you will be managing a full portfolio of accounts, delivering all customer journey touchpoints, forecasting and closing renewal opportunities, and meeting retention and upsell OKRs.
- Within your first 90-120 days, you will have developed a solid understanding of your market and have developed a successful relationship with Support, Curation and Sales teams.
- Using Salesforce.com and Gainsight, you will be keeping your activities, meetings, opportunities and forecast up to date on a daily basis.
Location : This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year.
Performance Driven : We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.
Compensation : The pay range for this position is generally between $73,000-$90,000 per year, plus 20% bonus and depends on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off.
Equal Employment Opportunity : OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities.
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Salary : $73,000 - $90,000
