What are the responsibilities and job description for the Customer Service Representative Oral Surgeon position at Paradigm Oral Surgery?
Are you passionate about delivering exceptional patient care and providing top-notch service? Do you thrive in fast-paced environments and enjoy collaborating with teams? If so, we encourage you to apply for the Designated Phone Coordinator role at Paradigm Oral Surgery.
About the Role
This critical position plays a significant role in ensuring seamless patient care, from greeting patients to coordinating schedules and resolving issues. The ideal candidate will possess excellent communication skills, attention to detail, and a patient-centered approach.
- Primary Responsibilities:
- Manage phone communications, responding to patient inquiries and directing calls as needed.
- Schedule and coordinate appointments, verifying upcoming appointments and maintaining accurate records.
- Verify patient insurance coverage and associated costs, addressing billing inquiries and escalating issues when necessary.
- Address and resolve patient concerns in a timely and empathetic manner, escalating issues to the office manager or oral surgeon when necessary.
Requirements and Qualifications
- A high school diploma or equivalent is required.
- One year of customer service experience is required.
Desirable Attributes
- Comprehensive knowledge of dental terminology.
- Friendly, inviting, and professional attitude and demeanor.
- Basic office skills such as typing and document management.
- Efficient organizational skills.
- Attention to detail.
Benefits and Compensation
We offer a competitive salary, benefits package, and opportunities for growth and development. If you're a motivated and compassionate individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.
