Surgery Scheduling Administrator

We are seeking a highly skilled and compassionate individual to join our team as a Designated Phone Coordinator at Paradigm Oral Surgery. As a critical member of our team, you will be responsible for greeting patients, answering phones, scheduling appointments, collecting patient financial responsibility, and preparing patient charts.

About the Role

This role involves phone management, appointment scheduling, insurance verification, and problem resolution. You will work closely with our oral surgery team to ensure seamless communication and exceptional patient care.

Key Responsibilities

1. Phone Operations:
• Answer incoming calls promptly and professionally.
• Screen and route calls to the appropriate staff members or departments.
• Provide general information to patients regarding the practice's services, procedures, and office hours.
• Handle inquiries regarding treatment options, post-op care, and insurance verification.
2. Scheduling & Coordination:
• Schedule, reschedule, or cancel patient appointments as requested.
• Confirm upcoming appointments with patients to reduce no-shows.
• Maintain a detailed and organized schedule for the oral surgery team.
• Assist with managing emergency appointment requests.
3. Insurance & Billing:
• Assist patients with understanding their benefits and out-of-pocket expenses.
• Address billing inquiries as appropriate or forward them to the billing department.
4. Patient Satisfaction:
• Address and resolve patient concerns in a timely and empathetic manner.
• Escalate issues to the office manager or oral surgeon when necessary.
• Ensure patients are satisfied with the level of service provided.

Requirements

• High school diploma or equivalent required.
• One year of customer service experience required.

What We Offer

We provide a comprehensive benefits package, including medical, dental, and vision coverage, employee assistance program, uniforms/scrubs, and more.