Service Desk Analyst Hybrid Nashville, TN

Title: Service Desk Analyst

Location: Hybrid - Nashville, Tennessee 37243

Duration: 12 Months

Description:

IT Call Center Experience preferred

- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting

- Server Print Queue, and local Queues

Active Directory Management

- Able to navigate Different OUs

- Able to look up attributes

- Able to reset password and unlock accounts.

- InTune Management included but not limited to two-factor authentication

iOS Management, Support, and Deployment

- Setting up new phones/Ipads

- Resetting iTunes accounts

- Resetting network settings

- Backup/Restore device data

Video Conferencing

- Cisco WebEx

- MS Teams

- Cisco Presence video solutions

Network troubleshooting

- Internal vs external

- VPN

- LTE

- Wifi

Application Troubleshooting

- Account permission

- Compatibility settings

- Browser vs installed

Remote support

- MSRA

- RDP

- TEAMs

- Webex

Hardware Deployment

ServiceNow

- Ticket management

- Ticket assignment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.