What are the responsibilities and job description for the Service Desk/Help Desk Analyst Nashville, TN (Onsite - Locals) position at SohanIT Inc?
- Direct Client Requirement***** All Openings https://www.jobshorn.com/company/sohanit-inc/jobs Job Title Service Desk/Help Desk Analyst Location Nashville, Tennessee (Onsite - Locals) Duration 4 Months Experience 4 years Job type C2C,W2,1099 Interview type Skype or Phone Rate DOE /If your experience and skills match call us immediately for submission Job Description SERVICE DESK
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- InTune Management included but not limited to two-factor authentication
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Internal vs external
- VPN
- LTE
- Wifi
- Account permission
- Compatibility settings
- Browser vs installed
- MSRA
- RDP
- TEAMs
- Webex
ServiceNow
- Ticket management
- Ticket assignment
